Hello folks... I just needed a place to rant and get some ideas. Quickly... I bought an iBook G4 at the end of '03 and am in the midst of getting it's 3rd hard drive installed. I also had to replace the motherboard once. All phone discussions with Apple have yielded the company line of "Sorry, but it's out of warranty". When I asked them if 3 hard drives in 3 years was acceptable to Apple they said... "Sorry, but it's out of warranty".
At this point I am so disappointed about all of this. My iBook has only been used in the home for mere recreation. The only travelling it does is from upstairs to downstairs in my home... that's it. I'm not putting any excessive load on the hard drive and think that it should hold up longer. More importantly, I'd (naively?) like to think that a company like Apple wouldn't be satisfied with this kind of performance from their product and could AT LEAST pretend to care that it's product is performing poorly. I didn't even get that.
I still haven't finished my phone campaign with Apple, but I'm so frustrated by their lack of customer service/support. You're in my position... what would you do now?
Thanks!
Erik K
At this point I am so disappointed about all of this. My iBook has only been used in the home for mere recreation. The only travelling it does is from upstairs to downstairs in my home... that's it. I'm not putting any excessive load on the hard drive and think that it should hold up longer. More importantly, I'd (naively?) like to think that a company like Apple wouldn't be satisfied with this kind of performance from their product and could AT LEAST pretend to care that it's product is performing poorly. I didn't even get that.
I still haven't finished my phone campaign with Apple, but I'm so frustrated by their lack of customer service/support. You're in my position... what would you do now?
Thanks!
Erik K