I am a designer. I like matte but glossy is a new one, I know PC has many glossy screen.
I spent a lot researched between matte and glossy before I bought a Macbook Pro (got it this week). I read 'matte vs glossy' on articles, blogs and forums. So many odd users commented they like matte and glossy, so many complained about glossy that has reflective from light. I wrote down two lists between matte and glossy what I am going to use and what matte/glossy are for. It did help me, probably just I am a designer have experience such as solving problems. I was worried about glare on glossy screen. I found someone said Apple's glossy has less reflective than PC's glossy. I was really stuck both, wish there is one display in the middle of 50% matte/glossy screen (hope you know what I mean). After done researched, I took a look at my CRT monitor, had glossy and glare. I imagined them as MacbookPro glossy screen. I can stand with glare, I don't even notice them unless I see in my eyes on focus. I can ignore them while looking stuff on display. No problem so far. I decided to go with glossy
The results are:
Matte is good for accurate colours, reduce eyestrain and print.
Glossy is good for viewing, rich colours, multimedia (videos, photos and movies).
I wish to choose matte for MBP but I don't need to, because I am not going to design or print except PC desktop as I planned to buy LCD widescreen display (matte).
I'm glad this is my first MAC personally
I have used PowerMAC G5 with 20" Cinema display at college.
Why did you come here to ask if Apple will exchange display? This is not Apple services, why don't you phone or email them?