- Joined
- Jan 7, 2007
- Messages
- 75
- Reaction score
- 2
- Points
- 8
- Location
- Interior Alaska
- Your Mac's Specs
- iMac C2D - PB G4 - iBook G4 - iMac G3 DV SE
I bought a refurb'd 17" G5 iMac (iSight) and have had it for just over a week now. Two days ago the Superdrive started acting up. It will pull a CD/DVD in, contemplate life for about 10 seconds, and then spit it back out.
I've tried pretty much everything I (and all of the folks on the forums) could think of. I've reset the PRAM three times, left it unplugged for a while, tried to boot to the Apple Hardware test (but it won't keep it down) and several other ideas.
So today I call AppleCare and ask them what to do. They say all of the things I tried pretty much prove the hardware has failed. He marked my iMac as DOA in the record and setup for the sales department to call me Monday to arrange a replacement.
Anyone here know how that process works?
I don't want to send this one back until I get a replacement so I can transfer my data.
I arbitrarily picked the G5 because I've always preferred the PowerPC processors (I have 4 G3 iMacs and a G4 iBook).
Is my thinking flawed?
Should I upgrade to an Intel iMac? CD or C2D?
I'm going to try and get them to upgrade me to a 20" for my hassles (shipping was a nightmare here in the remotes of Alaska) but should I try for an Intel while I'm at it?
I haven't really had a chance to play with the Intel Macs yet so I'm looking for some opinions.
Do I really have any bargining power with Apple?
Also, is there a way to test the ambient light sensor?
My flashlight and then the dark room test isn't showing any change in the screen's brightness. Maybe another issue.
Thanks in advance,
Glenn
I've tried pretty much everything I (and all of the folks on the forums) could think of. I've reset the PRAM three times, left it unplugged for a while, tried to boot to the Apple Hardware test (but it won't keep it down) and several other ideas.
So today I call AppleCare and ask them what to do. They say all of the things I tried pretty much prove the hardware has failed. He marked my iMac as DOA in the record and setup for the sales department to call me Monday to arrange a replacement.
Anyone here know how that process works?
I don't want to send this one back until I get a replacement so I can transfer my data.
I arbitrarily picked the G5 because I've always preferred the PowerPC processors (I have 4 G3 iMacs and a G4 iBook).
Is my thinking flawed?
Should I upgrade to an Intel iMac? CD or C2D?
I'm going to try and get them to upgrade me to a 20" for my hassles (shipping was a nightmare here in the remotes of Alaska) but should I try for an Intel while I'm at it?
I haven't really had a chance to play with the Intel Macs yet so I'm looking for some opinions.
Do I really have any bargining power with Apple?
Also, is there a way to test the ambient light sensor?
My flashlight and then the dark room test isn't showing any change in the screen's brightness. Maybe another issue.
Thanks in advance,
Glenn