Hi,
I have had my 20" imac for just over 3 months now and I have recently been getting application crashes for everything I use - imovie, iphoto, safari and external apps I have installed. This does not happen a lot, but if I use for about an hour I can expect a crash. I have run permissions and it did find one thing but that has not changed my problem. I also ran a hardware test which showed no problems. I have looked at the console and the crash report log and at the bottom of the list I have found a log with a KERN_PROTECTION_FAILURE. None of the other logs seem to have this but from what I've read this is not good. I have called apple but was outside my 90 days. They did say it was corrupt software and directed me to the below solution:
http://docs.info.apple.com/article.html?artnum=301408
They say I should do the first option (Restore Mac OS X and all bundled applications without erasing the Mac OS X volume)
Does anybody have any experience with what this will do to my system. I have just backed up my users file to an external. Is this sufficient for this process and what if any data can I expect to lose? I am of the opinion that if it reinstalls iphoto for example, I will have to reimport all photos and re sort them, which took me hours after switching.
Any thoughts much appreciated. I have attached the mentioned log report.
Thanks
View attachment console.doc
I have had my 20" imac for just over 3 months now and I have recently been getting application crashes for everything I use - imovie, iphoto, safari and external apps I have installed. This does not happen a lot, but if I use for about an hour I can expect a crash. I have run permissions and it did find one thing but that has not changed my problem. I also ran a hardware test which showed no problems. I have looked at the console and the crash report log and at the bottom of the list I have found a log with a KERN_PROTECTION_FAILURE. None of the other logs seem to have this but from what I've read this is not good. I have called apple but was outside my 90 days. They did say it was corrupt software and directed me to the below solution:
http://docs.info.apple.com/article.html?artnum=301408
They say I should do the first option (Restore Mac OS X and all bundled applications without erasing the Mac OS X volume)
Does anybody have any experience with what this will do to my system. I have just backed up my users file to an external. Is this sufficient for this process and what if any data can I expect to lose? I am of the opinion that if it reinstalls iphoto for example, I will have to reimport all photos and re sort them, which took me hours after switching.
Any thoughts much appreciated. I have attached the mentioned log report.
Thanks
View attachment console.doc