Urgent Help! MacBook restart disk!!!

M

mircobeake


Joined
Jul 10, 2006
Messages
15
Reaction score
0
Points
1
Location
Antrim
Your Mac's Specs
Macbook pro early 2011
I just purchased I brand new Macbook Intel core duo ex display from PC world
And unfortunately I was given a Mac BOOK Pro Install disc.
I deleted everything on the hard drive to perform a clean install.
I restart the computer from cd holding down the c key. all goes well till langiage selection and after that `i get a message saying " Thius software cannot be installed"
Does that mean that the macbook pro restart disk is different from the macbook?
Do I need a disc especially for the macbook? UNfortuantely I explained thi ssituation to PC world but they looked at me as I was an alien and they couldn't understand the problem and said that the disc should work and they do not have any other restart disk for it.

Is this true? Please I really need to get working on my macbook and I now (stupid me) don't have the operating system running.

How can I solve this problem? is there anywhere I can download the restart disk?

Please help?

Thanks a lot

Mirco
 
T

trpnmonkey41


Joined
Jul 22, 2003
Messages
6,999
Reaction score
187
Points
63
Location
Hamilton College
Your Mac's Specs
20" iMac C2D 2.16ghz, 13" MacBook 2.0ghz, 60gb iPod vid, 1gb nano
You need the system specific disk
 
D3v1L80Y

D3v1L80Y


Joined
Feb 2, 2004
Messages
12,455
Reaction score
604
Points
113
Location
PA
Your Mac's Specs
MacBook
mircobeake said:
I just purchased I brand new Macbook Intel core duo ex display from PC world
And unfortunately I was given a Mac BOOK Pro Install disc.....Do I need a disc especially for the macbook?
Click to expand...
Yes, you will need the disk that was designed for your comptuer
mircobeake said:
UNfortuantely I explained thi ssituation to PC world but they looked at me as I was an alien and they couldn't understand the problem and said that the disc should work and they do not have any other restart disk for it.

Is this true?
Click to expand...
No, that is not true. They are mistaken and you will have to contact them again and ask to speak to someone until you can get the proper media for your machine
mircobeake said:
Please I really need to get working on my macbook and I now (stupid me) don't have the operating system running.

How can I solve this problem? is there anywhere I can download the restart disk?
Click to expand...
There isn't anywhere to download the install media from. If this retailer refuses to help you, then I would contact Apple directly and see if they can assist you.
 
OP
M

mircobeake


Joined
Jul 10, 2006
Messages
15
Reaction score
0
Points
1
Location
Antrim
Your Mac's Specs
Macbook pro early 2011
trpnmonkey41 said:
You need the system specific disk
Click to expand...

You mean I have to phone apple and get it delivered?
As I said the PC world shop doesn't have it as (lucky me) being an ex-display macbook it seems to have lost its original disk.

Everything happens to me when I need to get this going fast.

Thanks for your reply.

Mirco
 
T

trpnmonkey41


Joined
Jul 22, 2003
Messages
6,999
Reaction score
187
Points
63
Location
Hamilton College
Your Mac's Specs
20" iMac C2D 2.16ghz, 13" MacBook 2.0ghz, 60gb iPod vid, 1gb nano
Apple most likely won't help you since you purchased from PC World and they will tell you to take it up with them
 
N

NanoBite


Joined
Oct 27, 2005
Messages
4,702
Reaction score
404
Points
83
mircobeake said:
I just purchased I brand new Macbook Intel core duo ex display from PC world
And unfortunately I was given a Mac BOOK Pro Install disc.
I deleted everything on the hard drive to perform a clean install.
I restart the computer from cd holding down the c key. all goes well till langiage selection and after that `i get a message saying " Thius software cannot be installed"
Does that mean that the macbook pro restart disk is different from the macbook?
Do I need a disc especially for the macbook? UNfortuantely I explained thi ssituation to PC world but they looked at me as I was an alien and they couldn't understand the problem and said that the disc should work and they do not have any other restart disk for it.

Is this true? Please I really need to get working on my macbook and I now (stupid me) don't have the operating system running.

How can I solve this problem? is there anywhere I can download the restart disk?

Please help?

Thanks a lot

Mirco
Click to expand...

Mirco, take the MacBook back to PC world with the install discs and your receipt and get a refund. It is unlikely that this problem will otherwise be resolved. The salesdude at PC world is the alien. He looked at you that way only because they are PC world and not Mac world so I wouldn't worry about that too much, you have commited no error, just concentrate in getting a full refund or another MacBook with the correct discs. :dive:
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top