S
sjones
Guest
After reading about the Irish "walk of shame", I'd thought I'd post up my many walks of shame to an Apple Care Centre in Madrid.
Here's the most recent letter I sent out to Apple about my faulty PowerBook G4:
------------
POWERBOOK G4 1.5 15”
RE: LOGIC BOARD FAILURE – DEC 2005
RE: USB PORT FAILURE – DEC 2005
RE: LOGIC BOARD FAILURE – JUN 2006
RE: AIRPORT CARD FAILURE – JUN 2006
*RE: COMPLETE POWER FAILURE – AUG/SEPTEMBER 2006
First I’d like to say thank you for the 3 month extension on my PowerBook G4. I was delighted to get a positive response from Apple after the numerous problems my computer has encountered.
Unfortunately the problems have not stopped. My computer is now suffering random power failures where the power pack neither powers the computer or the battery for very long periods of time. I can be using the computer or it might be asleep, and the green power light will switch off and the computer switches to battery power until it runs out.
I returned to the same Apple Care Centre in Madrid (Dr. Castelo, 35, 28009 Madrid) and was first told that my extension wasn’t valid by the technician. This was eventually resolved only then the technician offered to sell me a replacement power pack – this kind of attitude is incredible, especially I have already spent 2,300€ on this computer and have a guarantee!
The technician gave me a power pack from the shop while a replacement was sent out from Apple for him to keep.
However, the problem has not been resolved and the power continues to switch off at random times – clearly the problem is more complicated than a power pack failure.
I understand that shopping hours in Spain are very short with siestas and early closing – but the technician was unwilling to wait for me before Friday closing at 3pm and unlike him I do need to work Fridays, and the weekends.
Recently I read about a customer who was willing to walk to his nearest Apple store in Dublin for a replacement. He was then sent a replacement within a matter of hours. What exactly has to happen before someone receives this kind of service?
I’ve had constant problems with my PowerBook G4 and am heavily reliant on it. I have been back and forth to the Apple centre with one problem after another so many times that I’ve lost count.
My worry is that after a year, my computer is failing in nearly all its parts. What happens when my screen gives out, or something else happens and my 3 month extension has expired? Replacement parts are extremely expensive – money I don’t have and money that I am losing for the days I cannot work.
So far my logic board has failed twice, the right USB connection, the airport card, and now my computer is suffering complete power failures. How much would this cost me when my extension is no longer valid – I know that a single logic board is around 500€ and mine has failed twice already. Am I supposed to find over two thousand euros every year to buy a new computer to be able to work securely?
I look forward to hearing your reply and resolving these on-going, time consuming, and costly problems once and for all.
Regards,
Steven Jones
------------
Now I don't know what to expect from Apple – I don't even know if I'm going to be able to work this weekend, but I'll post any updates here and in any other forums I find.
Here's the most recent letter I sent out to Apple about my faulty PowerBook G4:
------------
POWERBOOK G4 1.5 15”
RE: LOGIC BOARD FAILURE – DEC 2005
RE: USB PORT FAILURE – DEC 2005
RE: LOGIC BOARD FAILURE – JUN 2006
RE: AIRPORT CARD FAILURE – JUN 2006
*RE: COMPLETE POWER FAILURE – AUG/SEPTEMBER 2006
First I’d like to say thank you for the 3 month extension on my PowerBook G4. I was delighted to get a positive response from Apple after the numerous problems my computer has encountered.
Unfortunately the problems have not stopped. My computer is now suffering random power failures where the power pack neither powers the computer or the battery for very long periods of time. I can be using the computer or it might be asleep, and the green power light will switch off and the computer switches to battery power until it runs out.
I returned to the same Apple Care Centre in Madrid (Dr. Castelo, 35, 28009 Madrid) and was first told that my extension wasn’t valid by the technician. This was eventually resolved only then the technician offered to sell me a replacement power pack – this kind of attitude is incredible, especially I have already spent 2,300€ on this computer and have a guarantee!
The technician gave me a power pack from the shop while a replacement was sent out from Apple for him to keep.
However, the problem has not been resolved and the power continues to switch off at random times – clearly the problem is more complicated than a power pack failure.
I understand that shopping hours in Spain are very short with siestas and early closing – but the technician was unwilling to wait for me before Friday closing at 3pm and unlike him I do need to work Fridays, and the weekends.
Recently I read about a customer who was willing to walk to his nearest Apple store in Dublin for a replacement. He was then sent a replacement within a matter of hours. What exactly has to happen before someone receives this kind of service?
I’ve had constant problems with my PowerBook G4 and am heavily reliant on it. I have been back and forth to the Apple centre with one problem after another so many times that I’ve lost count.
My worry is that after a year, my computer is failing in nearly all its parts. What happens when my screen gives out, or something else happens and my 3 month extension has expired? Replacement parts are extremely expensive – money I don’t have and money that I am losing for the days I cannot work.
So far my logic board has failed twice, the right USB connection, the airport card, and now my computer is suffering complete power failures. How much would this cost me when my extension is no longer valid – I know that a single logic board is around 500€ and mine has failed twice already. Am I supposed to find over two thousand euros every year to buy a new computer to be able to work securely?
I look forward to hearing your reply and resolving these on-going, time consuming, and costly problems once and for all.
Regards,
Steven Jones
------------
Now I don't know what to expect from Apple – I don't even know if I'm going to be able to work this weekend, but I'll post any updates here and in any other forums I find.
