Hello,
I am inquiring on the behalf of one of my high school students. I've had macs since 09, but have never run into this type of problem. Also I do not know every term to use when talking about this stuff - if I make a mistake, please be understanding and point out my error nicely
He records music with a usb audio interface with his 2016 Macbook Air and was not having any issues using Garageband and Logic to record and mix music until a week ago. I had him bring in his computer and this is what I found:
- OS updates current
- He says all updates are current on his software as well
- He says he hasn't had to install any drivers for his usb audio interface that he uses to record and mix music
- Garageband will open, be fully functional with the graphic / button portion of the screen, but the taskbar at the top does not show the File, Edit, Track, Record, etc. pull down menus. The program will also play through a project he has recorded, but will not put sound through the internal speakers (that we tested in my class) and / or the interface at his house.
- On the Garageband startup screen for a new project it will not allow him to put a different audio output and is "frozen" on the usb interface setting. He said that before this setting would automatically default to the internal speakers when the usb interface was not connected. However in my class it was selected and not possible to change, even though the interface was not connected.
- Logic will not open from the launchpad, Finder / Applications folder, etc. at all.
Those are the details I have so far. TBH I had asked him to check the system preferences for audio out, but I forgot what he had said it was set to, and I got too distracted with all of the other software issues he was having when I was checking out his computer today to check and see what it was set to. Based on the scope of the issues he's having, it doesn't seem to be a simple matter of changing the audio output though.
He said someone recommended a full wipe of the hard drive / reinstall of OS. I figured with the little we knew so far, that might be a bigger step than necessary if we could find out what more knowledgable people had to say. Any info / approaches to solving the problem are appreciated. I said last resort could be bringing it to the Apple store - I'm pretty cautious when working on other people's stuff so I'd rather have him do that than try to do major surgery myself (lately I've been into auto-tech more than working with computers besides messing around with my 2013 MB Pro). Thank you.
Anthony
I am inquiring on the behalf of one of my high school students. I've had macs since 09, but have never run into this type of problem. Also I do not know every term to use when talking about this stuff - if I make a mistake, please be understanding and point out my error nicely
He records music with a usb audio interface with his 2016 Macbook Air and was not having any issues using Garageband and Logic to record and mix music until a week ago. I had him bring in his computer and this is what I found:
- OS updates current
- He says all updates are current on his software as well
- He says he hasn't had to install any drivers for his usb audio interface that he uses to record and mix music
- Garageband will open, be fully functional with the graphic / button portion of the screen, but the taskbar at the top does not show the File, Edit, Track, Record, etc. pull down menus. The program will also play through a project he has recorded, but will not put sound through the internal speakers (that we tested in my class) and / or the interface at his house.
- On the Garageband startup screen for a new project it will not allow him to put a different audio output and is "frozen" on the usb interface setting. He said that before this setting would automatically default to the internal speakers when the usb interface was not connected. However in my class it was selected and not possible to change, even though the interface was not connected.
- Logic will not open from the launchpad, Finder / Applications folder, etc. at all.
Those are the details I have so far. TBH I had asked him to check the system preferences for audio out, but I forgot what he had said it was set to, and I got too distracted with all of the other software issues he was having when I was checking out his computer today to check and see what it was set to. Based on the scope of the issues he's having, it doesn't seem to be a simple matter of changing the audio output though.
He said someone recommended a full wipe of the hard drive / reinstall of OS. I figured with the little we knew so far, that might be a bigger step than necessary if we could find out what more knowledgable people had to say. Any info / approaches to solving the problem are appreciated. I said last resort could be bringing it to the Apple store - I'm pretty cautious when working on other people's stuff so I'd rather have him do that than try to do major surgery myself (lately I've been into auto-tech more than working with computers besides messing around with my 2013 MB Pro). Thank you.
Anthony