Unlocking iphone via MDM

Hey Guys,

It seems as though after some of the latest iOS updates , not sure which one we can no longer unlock users Iphones with an MDM (Tried Meraki and MaaS360) we can only unlock if the user has not restarted or less than 48 hours.

Has anyone else seen this issue or has apple issued any press about this?


Appreciate the help!

Has anyone else seen this issue or has apple issued any press about this?

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Try doing some web searching or start here:
Use MDM to manage Activation Lock and Lost Mode
https://support.apple.com/en-ca/HT202804

Or try here:
https://www.google.ca/search?client...UTF-8&gfe_rd=cr&dcr=0&ei=pwpUWsf3LsvM8gfizrAg




- Patrick
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Hey Patrick,

Sorry I don't think I was clear. In this case I was talking about password unlock not activation unlock. Right now we can unlock users phone passwords via MDM but ever since an iOS update we can't do this if a user has restarted their phone.

Hope that is a bit more clear. Our devices are registered with DEP so activation lock is not the issue.

Thanks for the reply.

Our devices are registered with DEP so activation lock is not the issue.

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I guess a call to Apple Support would, or should answer all your enquiries and questions.

BTW: I have no idea what the other things (Tried Meraki and MaaS360) are for, but I don't have an iPhone so probably won't bother looking either.



- Patrick
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Meraki and MaaS360 are mobile device management , probably the two most popular behind airwatch. Don't know why you are responding to a question if you don't have an iphone.

Don't know why you are responding to a question if you don't have an iphone.

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???

I didn't notice a flock of replies to your post and besides, I don't have to own a car in order to know or understand how they work. Nor am I familiar with all the various tools a mechanic needs to work on them these days.

PS: You don't need to bother replying!!


- Patrick
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