This worked for me:
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Thank you for contacting HP Total Care.
To assist you in correcting the issue you are having, I suggest a
complete manual uninstall and reinstall. However, the reinstall will
be using the newest software online. I will provide the link below.
By uninstalling and reinstalling, you do one of two things:
1- provide a 'clean slate', from which we can attempt to correct any
errors or issues (if they appear)
2- solve the issue completely
Possible causes: Corrupt software CD, faulty installation, system
issues, computer system upgrade, virus.
Tests and Possible Resolutions:
NOTE 1: Please note that scanning over a network is not guaranteed
(even if it was previously working without issues), regardless of
type of connection. HP also does not provide support for installing
on, or connecting printer to, a server of any kind.
STEP 1 DOWNLOAD NEW SOFTWARE
The following procedure will allow you to download the newest version
of the software required for your printer and computer. It will allow
you to have the software as soon as possible and for free.
Possible causes: Corrupt software CD, faulty installation, system
issues, file not added to the Login Items list, computer system
upgrade.
Tests and Possible Resolutions:
NOTE:
You may download the software either before or after the uninstall.
The link for the download is:
http://h10025.www1.hp.com/ewfrf/wc/...product=441240&dlc=en&softwareitem=cj-37831-1
The file we recommend you download is:
HP Photosmart 2570 Series All-in-One web installers for Mac OS X
v10.2.8, v10.3 and v10.4
Date: 01-2006 Version: 7.7.2 Size: 109.34M
NOTE: If the above website link does not work, copy and paste the
address in the address bar of your Internet browser. I have verified,
by closing the website and clicking on the provided link, that it does
re-open the required website. If you cannot access the website, you may
need to choose another browser or contact your Internet Service
Provider for assistance.
STEP 2 MANUALLY UNINSTALL
ISSUE:
There are built-in print-only drivers that by default install with
Tiger that may create conflicts with the drivers for the printer. The
most effective way of resolving numerous issues with the printer is to
remove all files relating to HP printers and then install them using
the latest drivers available from the HP web site.
NOTE: Before proceeding, please ensure you have downloaded the full
software packages for all HP hardware being used with this Mac,
including the printer.
NOTE: If possible, run the Uninstaller for the printer first. It can be
found in the following location:
MacintoshHD>Applications>HewlettPackard. Restart the computer and empty
the trash when prompted.
A manual uninstall is always suggested when upgrading your Operating
system
or All-in-One software. This will minimize the chance of
complications. To uninstall the HP all-in-one software, use the
following steps:
Double-click the Macintosh hard drive (labeled Macintosh HD by default).
Open the Applications folder.
Open the Utilities folder.
Double-click Activity Monitor. The Activity Monitor window should open.
If the window does not open:
When Activity Monitor opens, look for the following processes:
NOTE: Not all of these processes may be running.
HP Communications
HP Director
HP Image Zone
HP Trap Monitor
pipedaemon.
HPIO Classic Proxy
HPIO Classic Proxy 2
Hpdot3d
HP AiO Notifications.app
Print daemon
Highlight them one at a time and click the Quit Process icon above.
Click Force Quit to quit the process.
After you quit all of the above items found, close Activity Monitor.
Go back to the Applications folder.
Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.
NOTE: Some of the files described in the following steps may not be
found.
Go back to the Macintosh hard drive.
Open the Library folder.
Open the Application Support folder.
Drag the hp folder into the trash.
Return to the Library folder.
Open the Caches folder.
Drag the following files to the trash:
any files beginning with HP or hp
any files beginning with Hewlett-Packard
any files beginning with com.hp
Go back to the Library folder.
Open the Documentation folder.
Open the Help folder.
Drag the HP Photo and Imaging Help folder into the trash.
Go back to the Library folder.
Open the Frameworks folder.
Drag the HPServicesInterface.framework into the trash.
Return to the Library Folder.
Open the Image Capture Folder.
Open the TWAIN Data Sources folder.
Drag the HP All-in-One Scan.ds file into the trash.
Return to the Image Capture folder.
Open the Scripts folder.
Drag the Import and View with IPhoto file into the trash.
Drag the View with HP file into the trash.
Go back to the Library folder.
Open the Preferences folder.
Drag the Hewlett-Packard Preferences folder into the trash.
Drag the HP Registry file into the trash.
Trash any files that begin with com.hp.
Return to the Library folder.
Open the hp folder.
Drag the aio folder into the trash.
Drag the Frameworks folder into the trash.
Drag the hpio folder into the trash.
Drag pipedaemon into the trash.
Drag Print Daemon into the trash.
Drag the Utilities folder into the trash.
Go back to the Library Folder.
Open the StartupItems folder.
Open the StartupItems folder.
Drag the HP IO folder into the trash (it may not appear here).
Drag the HP Trap Monitor folder into the trash (it may not appear here).
Go back to the Macintosh hard drive.
Open the Users folder.
Double-click your username (this should have a symbol of a house next to
it).
Open the Library folder.
Open the Preferences folder.
Drag the following files into the trash:
any files beginning with com.apple.print
any files beginning with com.hp
any files beginning with Hewlett-Packard
any files beginning with HP or hp
login windows plist to desktop
Return to the Library folder.
Open the Printers folder.
Drag any All-in-One printers listed here into the trash.
Drag the HP Director or HP Image Zone icon from the Dock and drop it on
an empty space on the desktop. The icon will disappear.
Close all open windows.
NOTE: If you have any items in the Trash that you would like to keep,
remove them before proceeding.
Empty the Trash.
Restart the Macintosh.
STEP 3 VERIFY and REPAIR PERMISSIONS
Now verify and possibly repair any permissions that might have been
affected by this removal of software:
Double-click the Macintosh HD. (by default called Macintosh
HD).Double-click the Applications folder.
Double-click the Utilities folder.
Double-click the Disk Utility.
Upon the left side, select the Macintosh HD. (It will be indented and
usually is the second entry in that list)
On the right side beneath the white box select Repair Disk Permissions.
This process may take several minutes, afterwards close the Disk
Utility by single-clicking the red dot from the trio at the top left of
this dialog box.
STEP 4 INSTALL NEW SOFTWARE
1- Connect USB.
2- Turn unit on
3- When you double-click on the Installer, just proceed through the
questions, and Setup Assistant should appear. but may not detect the
drivers.
4- Close setup assistant
NOTE: Verify HP Trap Monitor and hpusbmond are running in the Activity
Monitor, by clicking on following links, in succession:
- Macintosh Hard Drive
- Applications
- Activity Monitor
- Verify both of the activities mentioned above are running
5- Add printer by clicking on these links in succession:
- Macintosh Hard Drive
- Applications
- Utilities
- Printer Setup Utility
- ADD option at top of dialog box
NOTE: you may receive message "please select a driver or printer model"
6- Close the window if Add does not become active
7- Open Image Zone
8- Scan picture
9- Close all windows
10- Create new user Account by going to Preferences, (make sure fast
user switching is checked in the login options)
11- Switch users
12- Open Printer Setup Utility
13- Add printer - Choose the printer - click Add at bottom right, close
all windows
14- Print from TextEdit
15- Restart the Mac.
16- Print document
17- Try a scan.
18- Delete new user Profile
19- Print document
