Ok, from the beginning...a friend in another state is having difficulties adding music to her ipod. Since i've bee using macs since the 80's she asked for my help, i borrowed an ipod shuffle and set to work trying to figure it out. The last time i had anything to do with an ipod you just hooked it up to your computer, got the icon, and dragged and dropped the song to it out of itunes. Worked great. Now, when i drag the song onto the icon it says it is there, but does not show on the ipod music list this is exactly the same problem my friend is having. Don't know what else to do. I am using a new mac mini running sierra. Don't know what other info there is to give. Maclad