Apple Support is Terrible

Plus with Apple Support, being put on hold isn't as mind bending as it is with some other PC Companies.

I had to make my first support call today because I registered my AppleCare but had not heard anything for 4 weeks. It took me all of 30 seconds or less to speak to someone, the guy was very nice, he found out why the registration number did not go through their system, fixed the problem and I was done in less that 10 minutes. The best news was I could understand the guy, unlike when I call Dell support with my Axim x50v and am talking to "Bob" in who knows where, except that Bob is def not familuar with engrish.

hm, compaqs support is awesome as far as i can tell. but all i really needed from them was a driver so i could see the volume control when i use it from my keyboard. lol. but they replied to me rite quick. apple seems decent though

It all depends on the company.

dimagex20 said:

It all depends on the company.

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more specifically it depends on who you get, it doesnt matter what company you call, if the person you get is rude or in a bad mood, you probably wont have a good experience. as much as we all do it, its not really right to blame the entire company for bad service

It seems my problem has been solved.
Apple phone support did offer some decent help, I gave them props in the email survey. Fixed the problem myself.
I stand by my opinion that Apple online chat support is worthless.

I didnt know they had online support, but I dont think ill be using it to often if its bad.

UK Apple support is second to none. Even at the busiest times of the day, you are never on hold for more than 10 minutes.
Tell that to Dell boy.
Alex

Yeah, me too its annoying

Bill Gates said:

Yeah, me too its annoying

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Am I missing something?
Evidently this ******* has nothing better to do with his time, so writes irritating, and pointless posts?
What the **** is wrong with you?!
I'm sorry i really don't get this one..
Alex

Just ignore that guy, he owned about 12 different UserID's

Geez, I have worked as an IT professional for decades, and never seen such poor support from a vendor. At first they seem superior, speaking english well and usualy very kindly. But they are very difficult to reach (long hold times, dropped calls, not returned calls), and unable to address problems with my brand new defective Macbook pro. I you call during support hrs, and wait in the hold cue, they will drop your call after waiting for an hour because the cue was so lang and exceeded their operating hrs. They might be able to help if you want to know how to look up your favorites in the brower, but for any real problems, you just get a run around. Incredible frustration and hrs and hrs of time spent trying to get the problem fixed. I am glad I did not purchase the additional Macs I planned, though I am still suffering from a useless computer and useless support. I still have a useless box after spending thousands of dollars on a brand new computer. They will only provide a refund if you pay 10% fee even if the system is defective.

TBH I wasn't overly impressed when my mac was sent off for 6 weeks and came back with a new HDD. I could have done that in 10 bloody minutes if they'd have told me that was what they were doing. As it was I couldn't boot properly, took it in to ask them, they said they'd never seen that problem before, and mailed it off!

On the other hand I buggered up my whole network the other day and called them - answered on the third ring, problem solved in 10 minutes (possibly because I was just being dense).

i've had a great experience w/ apple support.