Office 2016 suite apps bouncing in dock but not opening

R

ramses2005


Joined
Jul 30, 2010
Messages
79
Reaction score
0
Points
6
Location
Colombia
Your Mac's Specs
MacBook pro, iMac, iPod Touch, iphone, ipad
Hello, I want to know if someone knows how to repair this, im desperate right now. Office 2016 suite apps bouncing in dock but not opening, not even one of them. I tried already repairing my disk permissions, with no results; and i tried already to desisntall, and reinstall the apps with not result either. Im using a OSX Sierra (latest version available) and also the latest version of OFFICE 2016..

thank you in advance.
 
chscag

chscag

Well-known member
Staff member
Admin
Joined
Jan 23, 2008
Messages
65,248
Reaction score
1,833
Points
113
Location
Keller, Texas
Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
How did you remove Office 2016 and reinstall it? Did you follow Microsoft's instructions for removing Office 2016 that you can find here?
 
OP
R

ramses2005


Joined
Jul 30, 2010
Messages
79
Reaction score
0
Points
6
Location
Colombia
Your Mac's Specs
MacBook pro, iMac, iPod Touch, iphone, ipad
chscag said:
How did you remove Office 2016 and reinstall it? Did you follow Microsoft's instructions for removing Office 2016 that you can find here?
Click to expand...

Yes i did. And i also used another third party software to remove the software.
 
ferrarr

ferrarr


Joined
May 21, 2012
Messages
10,735
Reaction score
1,188
Points
113
Location
Rhode Island
Your Mac's Specs
M1 Mac Studio, 11" iPad Pro 3rd Gen, iPhone 13 Pro Max, Watch Series 7, AirPods Pro
harryb2448

harryb2448


Joined
Nov 28, 2007
Messages
25,564
Reaction score
486
Points
83
Location
Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
Suggestion would have been remove .plist files to the desktop in Library but your uninstall may well have compromised this.
 
chscag

chscag

Well-known member
Staff member
Admin
Joined
Jan 23, 2008
Messages
65,248
Reaction score
1,833
Points
113
Location
Keller, Texas
Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
I don't think the MS instructions were followed to the letter as they are not easy to understand especially for Office 2016. Office 2011 was much easier to completely remove. Completely removing everything to do with Office 2016 and then doing a clean install should have resolved his problem.
 
OP
R

ramses2005


Joined
Jul 30, 2010
Messages
79
Reaction score
0
Points
6
Location
Colombia
Your Mac's Specs
MacBook pro, iMac, iPod Touch, iphone, ipad
chscag said:
I don't think the MS instructions were followed to the letter as they are not easy to understand especially for Office 2016. Office 2011 was much easier to completely remove. Completely removing everything to do with Office 2016 and then doing a clean install should have resolved his problem.
Click to expand...

Well it didnt work at all. And I used CleanmyMac 3
 
chscag

chscag

Well-known member
Staff member
Admin
Joined
Jan 23, 2008
Messages
65,248
Reaction score
1,833
Points
113
Location
Keller, Texas
Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Thanks for telling us about Clean My Mac 3. We do not recommend Clean My Mac nor any other "cleaning" program as we have found most of them to be overly aggressive in removing things which should not be removed. All bets are off with your Office 2016 problems. We suggest a clean install of OS X and then install Office 2016 from your original MS image you downloaded from them. Don't forget that you will also need your activation serial number to reinstall MS Office.
 
OP
R

ramses2005


Joined
Jul 30, 2010
Messages
79
Reaction score
0
Points
6
Location
Colombia
Your Mac's Specs
MacBook pro, iMac, iPod Touch, iphone, ipad
chscag said:
Thanks for telling us about Clean My Mac 3. We do not recommend Clean My Mac nor any other "cleaning" program as we have found most of them to be overly aggressive in removing things which should not be removed. All bets are off with your Office 2016 problems. We suggest a clean install of OS X and then install Office 2016 from your original MS image you downloaded from them. Don't forget that you will also need your activation serial number to reinstall MS Office.
Click to expand...

I already fixed this issue with Microsoft tech support. Took 4 hours for them, controlling my mac remotely, to fix the problem.

The solution is to delete ALLLLLLL office files including preferences and plist, and folders in application support. Them clean trash and reinstall. Works perfectly.
 
chscag

chscag

Well-known member
Staff member
Admin
Joined
Jan 23, 2008
Messages
65,248
Reaction score
1,833
Points
113
Location
Keller, Texas
Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
The solution is to delete ALLLLLLL office files including preferences and plist, and folders in application support. Them clean trash and reinstall. Works perfectly.
Click to expand...

If you would have followed the instructions to the letter in the link I provided you with above, you could have done the same thing without consulting MS. ;D
 
MBP17•David

MBP17•David


Joined
Feb 4, 2014
Messages
639
Reaction score
27
Points
28
Location
Great Britain
Your Mac's Specs
MBP17 8GB/1.9TB 2xSSDs Sierra • MBA11 4/128GB • TC 2TB • TV3 • iPh6 128GB • iPadPro12
ramses2005 said:
...Microsoft tech support ... controlling my mac remotely ...
Click to expand...

Cat%20-%20No%20Way%20copy_zpsstjzgn5i.png~original


I'd rather take a sledgehammer to mine , than allow this!
 
J

javierjablonka


Joined
Mar 25, 2017
Messages
1
Reaction score
0
Points
1
it's not working :(

Hi all, I am having the same problem and neither Apple or Microsoft support are being able to solve it. I've followed all the instructions provided in the link and still doesn't work.

Apple has escalated the issue to their engineering team.

Any advice?

Thanks.
 
S

Slydude

Well-known member
Staff member
Moderator
Joined
Nov 15, 2009
Messages
17,609
Reaction score
1,076
Points
113
Location
North Louisiana, USA
Your Mac's Specs
M1 MacMini 16 GB - Ventura, iPhone 14 Pro Max, 2015 iMac 16 GB Monterey
MBP17•David;1732716 said:
Cat%20-%20No%20Way%20copy_zpsstjzgn5i.png~original


I'd rather take a sledgehammer to mine , than allow this!
Click to expand...
ROTFL How did I miss this.
 
Rod

Rod


Joined
Jun 12, 2011
Messages
9,690
Reaction score
1,879
Points
113
Location
Melbourne, Australia and Ubud, Bali, Indonesia
Your Mac's Specs
2021 M1 MacBook Pro 14" macOS 14.4.1, Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
I'm a little more concerned about why the icons on the dock were not working in the first instance. I hope the users concerned remove the old dock icons before reinstalling the Office package.
 
chscag

chscag

Well-known member
Staff member
Admin
Joined
Jan 23, 2008
Messages
65,248
Reaction score
1,833
Points
113
Location
Keller, Texas
Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Rod and Sly:

Office 2016 is a nightmare to remove. Just log on to the Microsoft Office forums and read some of the complaints there. Also, Office 2011 takes up 2 GB of hard drive space for a full install while Office 2016 uses 10 GB!
 
harryb2448

harryb2448


Joined
Nov 28, 2007
Messages
25,564
Reaction score
486
Points
83
Location
Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
And 45 minutes to an hour to do a proper uninstall!
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top