B
bigbadandugly
Guest
I'm kinda pissed at the Apple Store retail location here in Toronto. I'm not sure if I just hit the two bad apples in the Apple Store barrel, but I talked to two employees that left me a little disturbed.
The first was some mope who really new very little about the products - as asked him if the Big Bang Chess game I saw on a demo machine was included and he said no, but that they put s/w on the demo machines to show them off. Later, surfing the web, I noticed that it was (not to mention that it was listed as included on the label on the mini I eventually bought). He also wasn't that helpful when I asked about what types of wireless components were compatible with the Mac (since the Mac Classic/SE days, I've only ever looked at Macs since I received an e-mail on the Intel mini shortly after its launch).
I went to order a mini off the Apple Store website but noticed the forecasted delivery date was too late for my daughters' B-day, so I decided to go grab one at the Apple Store. However, I did notice that you could configure it with a single 512 MB SO-DIMM instead of the default 2x256 MB SO-DIMMs. This was important to me because I was going to buy a third party module to upgrade to 1 GB. So when I requested a base model at the Apple Store, I asked if it had a single 512 MB SO-DIMM. She said "yes". To make sure she wasn't mistaking my query of a 512 MB single SO-DIMM for a question about having a total of 512 MB of RAM, I asked again if, and I quote, "it had a single 512 MB module or two 256 MB modules for a total of 512 MB". She emphatically acknowledged a single 512 MB module, noting that that was the base configuration. I was a little surprised at this comment given the website seem to indicate a base configuration of 2x256 MB, but given she was an Apple Store retail employee, I mistakenly assumed she new best and that perhaps the webpage was dated.
Needless to say, when I got my mini apart and discovered it had two 256 MB modules, I went on an emotional rollercoaster. First, my heart sank knowing that I wouldn't be able to upgrade to 1 GB with the combination of memory modules I had (1x512 MB and 2x256 MB), and that given Apple recommends installing "matched pairs", even going to 768 MB was not recommended. Then I went through a stage of anger, remembering that the Apple Store employee told me succinctly that the mini I bought had 512 MB, and now that I had opened it I wouldn't be able to return it without suffering a 10% restocking fee.
After much research I discovered that I could run with 768 MB with only a potentially limited impact given my intended use of the machine, but that still leaves me with less that the 1 GB of memory I had paid for and an unused 256 MB module. Needless to say, after being a longtime Windows/Linux user, my first experience with a Mac simply sucks. Although I love the unit and feel the innovation, quality and features of Macs simply outclass PCs vendors on all counts, I find the Apple Store service I received was subpar to say the least.
Sorry for the long post, but you get my drift.
The first was some mope who really new very little about the products - as asked him if the Big Bang Chess game I saw on a demo machine was included and he said no, but that they put s/w on the demo machines to show them off. Later, surfing the web, I noticed that it was (not to mention that it was listed as included on the label on the mini I eventually bought). He also wasn't that helpful when I asked about what types of wireless components were compatible with the Mac (since the Mac Classic/SE days, I've only ever looked at Macs since I received an e-mail on the Intel mini shortly after its launch).
I went to order a mini off the Apple Store website but noticed the forecasted delivery date was too late for my daughters' B-day, so I decided to go grab one at the Apple Store. However, I did notice that you could configure it with a single 512 MB SO-DIMM instead of the default 2x256 MB SO-DIMMs. This was important to me because I was going to buy a third party module to upgrade to 1 GB. So when I requested a base model at the Apple Store, I asked if it had a single 512 MB SO-DIMM. She said "yes". To make sure she wasn't mistaking my query of a 512 MB single SO-DIMM for a question about having a total of 512 MB of RAM, I asked again if, and I quote, "it had a single 512 MB module or two 256 MB modules for a total of 512 MB". She emphatically acknowledged a single 512 MB module, noting that that was the base configuration. I was a little surprised at this comment given the website seem to indicate a base configuration of 2x256 MB, but given she was an Apple Store retail employee, I mistakenly assumed she new best and that perhaps the webpage was dated.
Needless to say, when I got my mini apart and discovered it had two 256 MB modules, I went on an emotional rollercoaster. First, my heart sank knowing that I wouldn't be able to upgrade to 1 GB with the combination of memory modules I had (1x512 MB and 2x256 MB), and that given Apple recommends installing "matched pairs", even going to 768 MB was not recommended. Then I went through a stage of anger, remembering that the Apple Store employee told me succinctly that the mini I bought had 512 MB, and now that I had opened it I wouldn't be able to return it without suffering a 10% restocking fee.
After much research I discovered that I could run with 768 MB with only a potentially limited impact given my intended use of the machine, but that still leaves me with less that the 1 GB of memory I had paid for and an unused 256 MB module. Needless to say, after being a longtime Windows/Linux user, my first experience with a Mac simply sucks. Although I love the unit and feel the innovation, quality and features of Macs simply outclass PCs vendors on all counts, I find the Apple Store service I received was subpar to say the least.
Sorry for the long post, but you get my drift.