Upgrade defective 27" iMac display for Retina w/ Applecare

Hello Mac Forum.

I'm hoping someone will know the answer to this question.

5 months ago, I purchase a iMac 27". Since then, my display has started to bleed a brown color under the screen and it seems that a coating is coming of the front of the display. I have Applecare (still under 1 year + extension).

Obviously I need to have applecare address my display. However, rather than replace display, I'd prefer to upgrade to the 27" Retina. I was not told in Feb. that a retina was in the works. Will Apple/Applecare upgrade me, or allow me to upgrade at a cost? I paid several hundred more, for my 27" back in feb. than the current cost of the iMac retina.

Thoughts?

Thank you.

C.

Will Apple/Applecare upgrade me, or allow me to upgrade at a cost? I paid several hundred more, for my 27" back in feb. than the current cost of the iMac retina.

Click to expand...

No, Apple Care has no provision for a trade in or "upgrade price". Sometimes Apple will choose to replace your machine with a newer model if they determined you received a "lemon" and deserve an upgrade. But that would be good customer service. Under normal conditions, you will need to sell your current iMac and use the money to purchase a newer retina model.

Thank you for the speedy response.

chscag said:

No, Apple Care has no provision for a trade in or "upgrade price". Sometimes Apple will choose to replace your machine with a newer model if they determined you received a "lemon" and deserve an upgrade. But that would be good customer service. Under normal conditions, you will need to sell your current iMac and use the money to purchase a newer retina model.

Click to expand...

Fortunately, I have received great customer service from Apple and AppleCare... unfortunately, even "good" customer service is rare.... Rare most places.

I have been purchasing Apple computers, Desk and laptop, including the 30" when it was new and a billion dollars, phone iPad... well you get the picture. I'm hoping that my 15 years of customer loyalty will come into play.

Any suggestions on the best approach to get the best outcome, regarding this situation, before I do go to Apple?

Thank you

You got the best, and correct, advice. Just take it in.

thanks friends... till next question.

C.