Hi
I have a MacBook Air 2013 that started having issues just out of warranty. About 5 months ago, the screen went black and I couldn't turn it on, despite trying an SMC reset. I was flying out from Dubai (where I live) to Sydney (where I'm from) that day, so when I arrived in Sydney took it to the Genius Bar, the guy did his own SMC reset and it magically started working. He did a diagnostics and couldn't find anything wrong with it. I took it home and I couldn't turn it on again so I made another appointment with the Genius Bar but before the appointment it just started working again all on its own and worked fine for a few months.
In April, it did the same thing, I tried an SMC reset and nothing. I was a week away from visiting Sydney again, so I waited until I was back to take it to the Genius Bar. Again, the man did an SMC reset and it worked (I don't know why I can't do the reset). Again he couldn't find anything wrong, even opened it up to take a look. Said he was puzzled at why it was doing it (he had to do a couple of SMC resets, as when he turned it off it wouldn't restart), he did an update and thought that might fix the issue and I took it home. Yet again a couple of days later it stopped work again and two days later it started working on its own again.
Then three weeks later (and back in Dubai) it's stopped turning on yet again. I took it to a local authorised service place, the guy looked at it quickly and said it needed a new motherboard at a cost of $700! When I mentioned how the Genius Bar had always gotten it to work he insisted this was a different problem. He said he could tell that diagnostics had been run recently but that he couldn't turn on the machine (is that even possible?) I know that he didn't try and SMC reset, just opened it up.
I'm having trouble believing him as he looked at it for such a short amount of time (literally 3 minutes, if that) and it is exactly how the computer has behaved before.
I'm unsure what to do. Do I trust him and get a new motherboard? He said that all the information on the computer would be retained, is that true?
Anyone else had similar issues?
I have a MacBook Air 2013 that started having issues just out of warranty. About 5 months ago, the screen went black and I couldn't turn it on, despite trying an SMC reset. I was flying out from Dubai (where I live) to Sydney (where I'm from) that day, so when I arrived in Sydney took it to the Genius Bar, the guy did his own SMC reset and it magically started working. He did a diagnostics and couldn't find anything wrong with it. I took it home and I couldn't turn it on again so I made another appointment with the Genius Bar but before the appointment it just started working again all on its own and worked fine for a few months.
In April, it did the same thing, I tried an SMC reset and nothing. I was a week away from visiting Sydney again, so I waited until I was back to take it to the Genius Bar. Again, the man did an SMC reset and it worked (I don't know why I can't do the reset). Again he couldn't find anything wrong, even opened it up to take a look. Said he was puzzled at why it was doing it (he had to do a couple of SMC resets, as when he turned it off it wouldn't restart), he did an update and thought that might fix the issue and I took it home. Yet again a couple of days later it stopped work again and two days later it started working on its own again.
Then three weeks later (and back in Dubai) it's stopped turning on yet again. I took it to a local authorised service place, the guy looked at it quickly and said it needed a new motherboard at a cost of $700! When I mentioned how the Genius Bar had always gotten it to work he insisted this was a different problem. He said he could tell that diagnostics had been run recently but that he couldn't turn on the machine (is that even possible?) I know that he didn't try and SMC reset, just opened it up.
I'm having trouble believing him as he looked at it for such a short amount of time (literally 3 minutes, if that) and it is exactly how the computer has behaved before.
I'm unsure what to do. Do I trust him and get a new motherboard? He said that all the information on the computer would be retained, is that true?
Anyone else had similar issues?