- Joined
- Jan 10, 2009
- Messages
- 115
- Reaction score
- 1
- Points
- 18
- Location
- London/Essex
Hi all,
Wondering if somebody out there can give me some ideas about the following. Once again it's my elderly mothers iMac. She lives over 100 miles away so I can't just pop down there to help.
She tells me over the phone that when she boots her iMac, the whole screen is taken over by what sounds to me like a bug or Spam. The screen tells her to contact a telephone number for help as her computer is having problems etc. Unfortunate for her she's actually phoned this number and it turns out it was in India and they wanted money to help ( as you guessed ), not sure if any of the call cost her loads of money. Problem is she can't get rid of the thing on the screen, she can't delete or go back or do anything. Any ideas how to sort this out? Went into an Apple store and they were not much help apart from saying bring it in.
Many thanks.
Wondering if somebody out there can give me some ideas about the following. Once again it's my elderly mothers iMac. She lives over 100 miles away so I can't just pop down there to help.
She tells me over the phone that when she boots her iMac, the whole screen is taken over by what sounds to me like a bug or Spam. The screen tells her to contact a telephone number for help as her computer is having problems etc. Unfortunate for her she's actually phoned this number and it turns out it was in India and they wanted money to help ( as you guessed ), not sure if any of the call cost her loads of money. Problem is she can't get rid of the thing on the screen, she can't delete or go back or do anything. Any ideas how to sort this out? Went into an Apple store and they were not much help apart from saying bring it in.
Many thanks.