Crash on Wake mac os 10.8.5

Hi all,

My macbook air 13'' from 2012 (10.8.5 OS) has started to not wake properly from sleep this has been happening for a while, when i lift the lid it shows me the windows i had open but the cursor doesn't move and all i can do is reboot to get out of it. If i close the lid the screen stays on as the apple symbol on the back is still lit. For some reason i believe this to be a software rather than hardware issue but could be wrong.

I did manage to get around this by disabling standby (0) in the terminal using pmset. My understanding is that disabling standby means kernel power management doesn't hibernate the machine however having it disabled wastes more battery power and the drain is noticeable in my experience.

I've seen posts where people have mentioned something similar for mavericks. Has anyone had this issue and resolved it? Does upgrading to yosemite fix it? I'm not that keen on upgrading as my mac is a few years old already and been fairly happy with mountain lion.

Thanks,

Matt

Boot your MacBook Air to the recovery partition (command + r) and use Disk Utility from the main menu to run a verify on the SSD. Let us know the results of that test. The symptoms you described could indicate SSD problems. One other thing... make sure you have a current backup of everything.

Thanks for that i booted in recovery mode-i didn't know this feature had been added to the OS, handy.
Disk utility did find some disk errors so had to repair the disk. Will see how it behaves over the next few weeks.

Thanks again.

My mac is back to crashing on wake unfortunately even post repairing the disk. Anyone got any experience of this?

Thanks

Go back and check the SSD again as you did before. If it shows errors, it's time to replace it. SSDs are no different than spinning hard drives in that once they begin to develop errors, they can no longer be trusted and should be replaced. And my original advice about making a backup goes... do it now before it's too late.

Thanks chscag, yes i've got time machine backups so i'm covered there. The first thing tried after the crash happened again was to run disk utility again and it claims the disk is ok..

OK, sounds good. How about posting the crash log for us to look at. Maybe we can spot something.

Hi,

Sorry took me a while to get around to doing this. I don't get any error messages the screen is just frozen with all the windows i had open before sleeping. What i have noticed is that the time reported by the clock in this frozen state is later than when i put the mac to sleep.
Below is the last lines of the log when in sleep mode and then presumably hibernate. The log indicates that the mac wakes every so often after i close the lid, maybe this is normal. Even though wake for network access and power nap are off.

Anything weird in this lot, the console doesn't report anything when i lift the lid, only the hard reboot:
Feb 11 20:43:50 configd[18]: network changed: v4(en0!:192.168.1.213) DNS Proxy SMB
Feb 11 20:43:52 configd[18]: network changed: v4(en0:192.168.1.213) DNS* Proxy SMB
Feb 11 20:44:15 SystemUIServer[159]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.
Feb 11 20:44:16 com.apple.backupd[825]: Starting automatic backup
Feb 11 20:44:16 com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Feb 11 20:44:16 com.apple.backupd[825]: Not starting automatic backup, insufficient battery power remaining (19%)
Feb 11 20:44:16 coreaudiod[193]: Disabled automatic stack shots because audio IO is active
Feb 11 20:44:18 coreaudiod[193]: Enabled automatic stack shots because audio IO is inactive
Feb 11 20:44:26 com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Feb 11 20:44:26 com.apple.backupd[825]: Backup failed with error: 101
Feb 11 20:46:15 com.apple.backupd[825]: Starting automatic backup
Feb 11 20:46:15 com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Feb 11 20:46:15 com.apple.backupd[825]: Not starting automatic backup, insufficient battery power remaining (19%)
Feb 11 20:46:25 com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Feb 11 20:46:25 com.apple.backupd[825]: Backup failed with error: 101
Feb 11 20:51:23 WindowServer[108]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
Feb 11 20:57:03 WindowServer[108]: Created shield window 0xa2 for display 0x04273c00
Feb 11 20:57:03 WindowServer[108]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)
Feb 11 20:57:03 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fe7c51184e0> Wed Feb 11 21:45:45 2015 GMT (approx)
Feb 11 20:57:03 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fe7c51184e0> Wed Feb 11 21:45:45 2015 GMT (approx)
Feb 11 20:57:03 WindowServer[108]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)
Feb 11 20:57:03 kernel[0]: AirPort_Brcm43xx:owerChange: System Sleep
Feb 11 20:57:06 kernel[0]: en0: BSSID changed to 4c:09:d4:05:3c:1d
Feb 11 20:57:06 kernel[0]: wlEvent: en0 en0 Link DOWN virtIf = 0
Feb 11 20:57:06 kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).
Feb 11 20:57:06 kernel[0]: en0::IO80211Interface:ostMessage bssid changed
Feb 11 22:07:07 kernel[0]: Wake reason: EC.SleepTimer (SleepTimer)
Feb 11 22:07:07 kernel[0]: AirPort_Brcm43xx:owerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Feb 11 22:07:07 kernel[0]: Previous Sleep Cause: 5
Feb 11 22:07:07 configd[18]: network changed: v4(en0-:192.168.1.213) DNS- Proxy- SMB
Feb 11 22:07:07 hidd[80]: MultitouchHID: device bootloaded
Feb 11 22:07:07 kernel[0]: TBT W (1): 0 [x]
Feb 11 22:07:07 kernel[0]: en0: 802.11d country code set to 'X3'.
Feb 11 22:07:07 kernel[0]: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
Feb 11 22:07:07 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
Feb 11 22:07:08 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fe7c3c2e890> Wed Feb 11 21:45:45 2015 GMT (approx)
Feb 11 22:07:08 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fe7c3c2e890> Wed Feb 11 21:45:45 2015 GMT (approx)
Feb 11 22:07:08 kernel[0]: Graphics suppressed 900 ms
Feb 11 22:07:08 kernel[0]: en0: 802.11d country code set to 'GB'.
Feb 11 22:07:08 kernel[0]: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
Feb 11 22:07:08 kernel[0]: hibernate image path: /var/vm/sleepimage
Feb 11 22:07:08 kernel[0]: AirPort_Brcm43xx:owerChange: System Sleep
Feb 11 22:07:09 kernel[0]: MacAuthEvent en0 Auth result for: 4c:09:d4:05:3c:1d MAC AUTH succeeded
Feb 11 22:07:09 kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0
Feb 11 22:07:09 kernel[0]: AirPort: Link Up on en0
Feb 11 22:07:09 kernel[0]: en0: BSSID changed to 4c:09:d4:05:3c:1d
Feb 11 22:07:09 kernel[0]: en0::IO80211Interface:ostMessage bssid changed
Feb 11 22:07:10 airportd[980]: _doAutoJoin: Already associated to “EE-BrightBox-de752r”. Bailing on auto-join.
Feb 11 22:07:10 kernel[0]: AirPort: RSN handshake complete on en0
Feb 11 22:07:11 configd[18]: network changed: v4(en0+:192.168.1.213) DNS+ Proxy+ SMB
Feb 11 22:07:11 UserEventAgent[11]: Captive: en0: Not probing 'EE-BrightBox-de752r' (protected network)
Feb 11 22:07:11 configd[18]: network changed: v4(en0!:192.168.1.213) DNS Proxy SMB
Feb 11 22:07:13 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Feb 11 22:07:13 swapon SUCCESS
Feb 11 22:07:14 configd[18]: network changed: v4(en0:192.168.1.213) DNS* Proxy SMB
Feb 11 22:07:17 kernel[0]: Data/Stack execution not permitted: hasplmd[pid 431] at virtual address 0x5000, protections were execute-only
Feb 11 22:07:17 kernel[0]: Data/Stack execution not permitted: hasplmd[pid 431] at virtual address 0x340000, protections were execute-only
Feb 11 22:07:17 kernel[0]: Data/Stack execution not permitted: hasplmd[pid 431] at virtual address 0x12000, protections were execute-only
Feb 11 22:07:19 --- last message repeated 2 times ---
Feb 11 22:07:19 com.apple.mtmd[71]: low disk space thinning needed for volume Macintosh HD (/) with 9.2 <= 10.0 pct free space , no snapshots can be thinned
Feb 11 22:07:19 com.apple.mtmd[71]: volume Macintosh HD (/) is now in an emergency freespace condition
Feb 11 22:07:19 kernel[0]: hibernate_alloc_pages act 255372, inact 378847, anon 249272, throt 0, spec 17185, wire 225086, wireinit 84945
Feb 11 22:07:19 kernel[0]: hibernate_setup(0) took 11611 ms
Feb 11 22:07:19 kernel[0]: sizeof(IOHibernateImageHeader) == 512
Feb 11 22:07:19 kernel[0]: kern_open_file_for_direct_io(0) took 7 ms
Feb 11 22:07:19 kernel[0]: Opened file /var/vm/sleepimage, size 4294967296, partition base 0x0, maxio 2000000 ssd 1
Feb 11 22:07:19 kernel[0]: hibernate image major 1, minor 0, blocksize 512, pollers 5
Feb 12 07:40:38 localhost bootlog[0]: BOOT_TIME 1423726838 0
Feb 12 07:40:41 localhost kernel[0]: PMAP: PCID enabled
Feb 12 07:40:41 localhost kernel[0]: Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

Power management board is dying.

Replace the power connector board on the macbook it's causing the issue.

What happens:

When the power regulator board starts to go out you place the machine in standby and the machine doesn't awake properly this is because the macbook is not receiving enough voltage to re-power the system board functions like networking audio and firewire/thunderbolt Etc.

This is why you received this error:


Feb 11 20:57:06 kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

And even this error message:

Feb 11 22:07:07 kernel[0]: AirPort_Brcm43xx:owerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Feb 11 22:07:07 kernel[0]: Previous Sleep Cause: 5

This is caused when the machine cannot restore a service because of low voltage.

This is not a bad thing because there are 2 solutions to it.

1. Take it into apple have them run a hardware diagnostic program on it you will know if it's the power management board when the apple hardware diagnostic fails on the bluetooth and the airport due to the fact the machine can't power both at the same time.

2. Purchase a new power supply it could be just as simple as your power adapter itself going out.