Safari hijacked

Thanks in advance, I hope I am in the right forum. Safari is frozen due to malaware. I want to fix it using RESTORE but that option is greyed out. Any ideas? IMAC OS X 10.9.5

Disconnect you Mac from the internet ( Turn off Wifi ) and reboot.
Open Safari and Reset Safari
In Safari Preferences set Safari to open with a blank page ( if desired )
Turn Wifi On
Browse freely and never visit dodgy websites again

Cheers ... McBie

jayar said:

Thanks in advance, I hope I am in the right forum. Safari is frozen due to malaware. I want to fix it using RESTORE but that option is greyed out. Any ideas? IMAC OS X 10.9.5

Click to expand...

Hope that all goes well w/ McBie's excellent advice - now, you might want to better protect yourself during web browsing and have a tool or two for adware removal - first, check the Safe Mac website for an in depth look @ malware including those affecting web browsers; also, download Adware Medic, which is also discussed in the first link.

In addition, you might want to obtain several Safari extensions, i.e. Adblock Plus and Ghostery are often recommended here - good luck! Dave

Thank you Mc Bie but it didn't work. I did all the steps but the reset button is still greyed out. Something else that I should try?

Jayar, I got the sequence wrong, my apologies.
Reboot the Mac.
Turn Wifi OFF ( or otherwise disconnect from the internet )
Launch Safari
Reset Safari
Set Safari Preferences so that Safari opens with a new , Blank window
Stay away from dodgy sites

If that is not helping, please let us know what kind of malware you are seeing.

Cheers ... McBie

Thank you again McBie. Just tried the new sequence. Didn't work. I tried to include a screen shot of the message the I get from the fraudulent site but couldn't do it.But this is what it says:

http://www.mac-system-alerts.com

Safari - Alert

Suspicious Activity Might Have been Detected.

Major Security Issue

To fix it please call Support for Apple

+1 800-680-4131 (Toll Free) immediately!

I know it's a scam because that phone number is not Apple's.

Any ideas? TIA

I'm glad you picked up on the bogus phone number, and what you're getting is a scam as you already know.

This user fixed the same problem at https://discussions.apple.com/thread/6649086

"Kellen, when as Safari was opening I held down Command and repeatedly hit the "W" key to close all the windows Safari had opened and it fixed it right up! "

Don't know if that will help, but worth a try so that you can access the Resets needed.

Edit:
And some other suggestions:
https://discussions.apple.com/thread/6516975

It worked!!! Can't believe it was so simple. Thanks a million guys, you the best!