Error message causes restart.

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ernest157


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So for some reason my new Mac seems to restart by itself. i was able to get a copy of the error report and have pasted it below. I am new to Macs as i am primarily a windows user so sorry if it's a noob question lol. Thanks in advance.


Anonymous UUID: 6D908216-BD3D-202C-02BB-606AB8B7914E

Mon Aug 25 00:43:29 2014
panic(cpu 2 caller 0xffffff8006edc24e): Kernel trap at 0xffffff8006ea3423, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000020, CR3: 0x00000000302ca033, CR4: 0x00000000001606e0
RAX: 0x0000000000000020, RBX: 0x000000000001c15d, RCX: 0x0000000000000020, RDX: 0xffffff80116a4001
RSP: 0xffffff809f9d3c20, RBP: 0xffffff809f9d3c40, RSI: 0x000000001dcd64ff, RDI: 0xffffff800a2170a8
R8: 0x0000000000000001, R9: 0x00000000cccccccd, R10: 0xffffff80074d1600, R11: 0x0000000000000001
R12: 0xffffff8009a09000, R13: 0xffffff800d47eb88, R14: 0xffffff800a2170a8, R15: 0xffffff800d47eb88
RFL: 0x0000000000010202, RIP: 0xffffff8006ea3423, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000020, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff809f9d38b0 : 0xffffff8006e22f79
0xffffff809f9d3930 : 0xffffff8006edc24e
0xffffff809f9d3b00 : 0xffffff8006ef3746
0xffffff809f9d3b20 : 0xffffff8006ea3423
0xffffff809f9d3c40 : 0xffffff8006ea5408
0xffffff809f9d3c60 : 0xffffff8006ea5547
0xffffff809f9d3cb0 : 0xffffff8006e90143
0xffffff809f9d3d60 : 0xffffff8006e95c33
0xffffff809f9d3d90 : 0xffffff8006e8f39d
0xffffff809f9d3dc0 : 0xffffff8006e8e5ec
0xffffff809f9d3e00 : 0xffffff8006e7e58c
0xffffff809f9d3f10 : 0xffffff8006e825cf
0xffffff809f9d3f40 : 0xffffff8006e1d147
0xffffff809f9d3f70 : 0xffffff8006ec9b8d
0xffffff809f9d3fb0 : 0xffffff8006ef3f66

BSD process name corresponding to current thread: WindowServer

Mac OS version:
13E28

Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000006c00000
Kernel text base: 0xffffff8006e00000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)

System uptime in nanoseconds: 1443618615727
last loaded kext at 1008508318951: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f88f02000, size 49152)
last unloaded kext at 1197697986993: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f88f02000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.28
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleTopCaseHIDEventDriver 10.21
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.AppleHSSPIHIDDriver 24
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 24
com.apple.driver.AppleIntelLpssSpiController 2.0.34
com.apple.driver.AppleIntelLpssDmac 2.0.34
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleIntelLpssGspi 2.0.34
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookAir6,1, BootROM MBA61.0099.B12, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.12f137
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS0256F, 251 GB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
 
chscag

chscag

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You identified your MacBook Air as a new Mac. If this is true, your Mac is under warranty and should be taken to Apple to let them check it out. What you are experiencing is a kernel panic - this is Mac talk for a Windows BSOD (Blue Screen of Death). Make an appointment with your local Apple Store genius bar. You can do this on the net.
 
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ernest157


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I may do that but the only problem is i got an open box mac from best buy so not sure if i should go to mac or just return it to best buy or try to reinstall the OS
 
pigoo3

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ernest157 said:
I may do that but the only problem is i got an open box mac from best buy so not sure if i should go to mac or just return it to best buy or try to reinstall the OS
Click to expand...

Any Apple computer can be taken to Apple/Apple Store...regardless of where it was purchased.

Newer Apple computers (new MacBook Air in this case) are so inaccessable to users to troubleshoot...that it's best to just have the Apple folks take a look at it (especially if it has Applecare remaining). Just as "chscag" suggested.:)

- Nick
 
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ernest157


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pigoo3 said:
Any Apple computer can be taken to Apple/Apple Store...regardless of where it was purchased.

Newer Apple computers (new MacBook Air in this case) are so inaccessable to users to troubleshoot...that it's best to just have the Apple folks take a look at it (especially if it has Applecare remaining). Just as "chscag" suggested.:)

- Nick
Click to expand...

Alright Guess ill take it to them. Thanks guys
 
pigoo3

pigoo3

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Definitely take it to Apple. Apple is #1 in customer service (years & years) for a reason. Plus with Applecare...you won't have to pay anything!:)

And in case it is not always easy to recreate the situation...keep a copy of that error report handy just in case they can decipher something from it.

Please let us know how things go.:)

- Nick
 

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