Hi,
My wife has an issue with using Mail on my mac. She has a totalize account that was working fine. Suddenly she is unable to send emails. She can receive emails successfully. We have tried deleting everything and resetting everything, but nothing appears to work. She can send emails from the Totalise portal. I even tried setting up her totalize email on my mac and it works fine. We are getting an odd message that is implying that she is unable to connect to the Internet, but we know that this is not true as we can connect and we can send emails. We have tried changing all the settings and copying the settings that appear to work on my machine. Still nothing works. Totalise are unwilling to help as they say everything is working. My wife is on 10.5.8, I am on 10.9.2. We get a message cannot send message using the server mail.totalise.co.uk, even though this is the same server that works on my mac. We have tried changing all the configurable options including, ports, SSL, authentication, confirmed and checked server names and passwords.
This is very frustrating and taking up a lot of time. Any help or advise gratefully received.
My wife has an issue with using Mail on my mac. She has a totalize account that was working fine. Suddenly she is unable to send emails. She can receive emails successfully. We have tried deleting everything and resetting everything, but nothing appears to work. She can send emails from the Totalise portal. I even tried setting up her totalize email on my mac and it works fine. We are getting an odd message that is implying that she is unable to connect to the Internet, but we know that this is not true as we can connect and we can send emails. We have tried changing all the settings and copying the settings that appear to work on my machine. Still nothing works. Totalise are unwilling to help as they say everything is working. My wife is on 10.5.8, I am on 10.9.2. We get a message cannot send message using the server mail.totalise.co.uk, even though this is the same server that works on my mac. We have tried changing all the configurable options including, ports, SSL, authentication, confirmed and checked server names and passwords.
This is very frustrating and taking up a lot of time. Any help or advise gratefully received.