Hi, this is my first post and I'm interested to see if any other peeps from this forum are having a similar experience?
I keep getting Black Screen Off Death at least twice a week. I close the lid to put it in to sleep then come back to the computer later and it won't wake up. I have to do a hard restart.
A new issue that has just started to happen is that my wifi won't work after a hard restart. I get a pop up telling me that i have no wifi hardware installed. Weird!?
Anyway this has been happening for a few months. I updated to 10.9.2 as i was told that it has a fix for this problem. It didn't work.
I wonder if its a hard ware or soft ware issue? I did have sleep /wake issues before i up graded to Mavericks, but since the upgrade they have got worse.
Ive only has this computer since last july and i have extended apple care which is a relief. I phoned up the tech support and told them the symptoms and they put me through to a higher level of tech support. They had no solution to my problem but they wanted to send me a free gift of a 1TB seagate hard drive for my trouble which was nice of them but also weird! I didn't even rant at them or cause a scene!
This MBA is great and i have the 13" i7 512gb 8gb version. If they can't fix it I'm afraid its going back for a replacement.
The impression was that i wasn't the first MBA 2013 owner to have this problem.
Anyone else having these issues with the MBA and has anyone else been given a freebee from apple for the sleep wake issue?
Thanks
I keep getting Black Screen Off Death at least twice a week. I close the lid to put it in to sleep then come back to the computer later and it won't wake up. I have to do a hard restart.
A new issue that has just started to happen is that my wifi won't work after a hard restart. I get a pop up telling me that i have no wifi hardware installed. Weird!?
Anyway this has been happening for a few months. I updated to 10.9.2 as i was told that it has a fix for this problem. It didn't work.
I wonder if its a hard ware or soft ware issue? I did have sleep /wake issues before i up graded to Mavericks, but since the upgrade they have got worse.
Ive only has this computer since last july and i have extended apple care which is a relief. I phoned up the tech support and told them the symptoms and they put me through to a higher level of tech support. They had no solution to my problem but they wanted to send me a free gift of a 1TB seagate hard drive for my trouble which was nice of them but also weird! I didn't even rant at them or cause a scene!
This MBA is great and i have the 13" i7 512gb 8gb version. If they can't fix it I'm afraid its going back for a replacement.
The impression was that i wasn't the first MBA 2013 owner to have this problem.
Anyone else having these issues with the MBA and has anyone else been given a freebee from apple for the sleep wake issue?
Thanks