Hi friends,
I bought a new iMac a few weeks back. It kept crashing, so I took it back to the store. Something must have been seriously wrong , beyond repair, because they had to order another one for me.
This iMac (3,2 Ghz, 16 RAM, 3 TB) arrived Friday. The first thing that happened when I turned it on was the alarm sounding, because the RAM wasn’t properly installed. I had to take it all out and put them back in (never opened a computer before). I am only mentioning this, I do not think it has anything to do with the several crashes I have had during this weekend. They are not as frequent as they were with the first machine, but still. It turns itself of with no warning, goes into shell-mode (?) with a grey message in about 8 languages that something unexpected forced the machine to shut down (not the exact phrasing).
I am really losing fate in this product. This is not what I expect from a brand new (and very expensive) Apple-computer. I think I already have spent more time, money (transporting) and frustration on it than one can reasonably expect, even if one is unlucky sometimes. My work is lagging behind (I’m a writer/photographer). The machine doesn’t seem to be have been tested properly before it was sent to the market. Other small frustrations, like the migration assistant not working, I could have lived with (connected by thunderbolt, the iMac does recognize the source, a quite new MacBookPro, but after ca. 5 minutes, when the iMac can see the CONTENT of the MacBook, it disconnects immediately, and cannot get in touch anymore).
But I can not live with the fact that it turns itself of/crashes like this, for no apparent reason and without any warning.
I am not a computer-guy. The content of the crash-report means absolutely nothing to me. But maybe one of you guys can help. I would be very grateful
Report:
Anonymous UUID: F01F61B6-03AE-8DCF-DCA4-1EB17556CBDD
Sun Feb 9 00:30:21 2014
panic(cpu 3 caller 0xffffff80038dc19e): Kernel trap at 0xffffff80038c3aa2, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000007f04e6748, CR3: 0x000000002f999064, CR4: 0x00000000001606e0
RAX: 0xffffff8003ed4a28, RBX: 0x0007feadf1a32000, RCX: 0xfffffecd80000000, RDX: 0xfffffeac80000000
RSP: 0xffffff81d7bc3b10, RBP: 0xffffff81d7bc3c70, RSI: 0x000000002f92d6e8, RDI: 0xffffff802611cd40
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x00000007f04e66d0, R11: 0x0000000000000246
R12: 0x0000000000000009, R13: 0x00000000000000e6, R14: 0x0007feadf1a32730, R15: 0xffffff802611cd40
RFL: 0x0000000000010246, RIP: 0xffffff80038c3aa2, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000007f04e6748, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff81cb445df0 : 0xffffff8003822f69
0xffffff81cb445e70 : 0xffffff80038dc19e
0xffffff81cb446040 : 0xffffff80038f3606
0xffffff81cb446060 : 0xffffff80038c3aa2
0xffffff81d7bc3c70 : 0xffffff800387720c
0xffffff81d7bc3d50 : 0xffffff8003878bef
0xffffff81d7bc3f20 : 0xffffff80038dc5dc
0xffffff81d7bc3fb0 : 0xffffff80038f350b
BSD process name corresponding to current thread: JavaApplicationS
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000003600000
Kernel text base: 0xffffff8003800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 26632427016604
last loaded kext at 42347088113: com.apple.driver.AppleBluetoothHIDKeyboard 170.15 (addr 0xffffff7f85a42000, size 24576)
last unloaded kext at 111122356016: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f85cb6000, size 8192)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForce 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleLPC 1.7.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleSMC 3.1.6d1
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10
I bought a new iMac a few weeks back. It kept crashing, so I took it back to the store. Something must have been seriously wrong , beyond repair, because they had to order another one for me.
This iMac (3,2 Ghz, 16 RAM, 3 TB) arrived Friday. The first thing that happened when I turned it on was the alarm sounding, because the RAM wasn’t properly installed. I had to take it all out and put them back in (never opened a computer before). I am only mentioning this, I do not think it has anything to do with the several crashes I have had during this weekend. They are not as frequent as they were with the first machine, but still. It turns itself of with no warning, goes into shell-mode (?) with a grey message in about 8 languages that something unexpected forced the machine to shut down (not the exact phrasing).
I am really losing fate in this product. This is not what I expect from a brand new (and very expensive) Apple-computer. I think I already have spent more time, money (transporting) and frustration on it than one can reasonably expect, even if one is unlucky sometimes. My work is lagging behind (I’m a writer/photographer). The machine doesn’t seem to be have been tested properly before it was sent to the market. Other small frustrations, like the migration assistant not working, I could have lived with (connected by thunderbolt, the iMac does recognize the source, a quite new MacBookPro, but after ca. 5 minutes, when the iMac can see the CONTENT of the MacBook, it disconnects immediately, and cannot get in touch anymore).
But I can not live with the fact that it turns itself of/crashes like this, for no apparent reason and without any warning.
I am not a computer-guy. The content of the crash-report means absolutely nothing to me. But maybe one of you guys can help. I would be very grateful
Report:
Anonymous UUID: F01F61B6-03AE-8DCF-DCA4-1EB17556CBDD
Sun Feb 9 00:30:21 2014
panic(cpu 3 caller 0xffffff80038dc19e): Kernel trap at 0xffffff80038c3aa2, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000007f04e6748, CR3: 0x000000002f999064, CR4: 0x00000000001606e0
RAX: 0xffffff8003ed4a28, RBX: 0x0007feadf1a32000, RCX: 0xfffffecd80000000, RDX: 0xfffffeac80000000
RSP: 0xffffff81d7bc3b10, RBP: 0xffffff81d7bc3c70, RSI: 0x000000002f92d6e8, RDI: 0xffffff802611cd40
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x00000007f04e66d0, R11: 0x0000000000000246
R12: 0x0000000000000009, R13: 0x00000000000000e6, R14: 0x0007feadf1a32730, R15: 0xffffff802611cd40
RFL: 0x0000000000010246, RIP: 0xffffff80038c3aa2, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000007f04e6748, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff81cb445df0 : 0xffffff8003822f69
0xffffff81cb445e70 : 0xffffff80038dc19e
0xffffff81cb446040 : 0xffffff80038f3606
0xffffff81cb446060 : 0xffffff80038c3aa2
0xffffff81d7bc3c70 : 0xffffff800387720c
0xffffff81d7bc3d50 : 0xffffff8003878bef
0xffffff81d7bc3f20 : 0xffffff80038dc5dc
0xffffff81d7bc3fb0 : 0xffffff80038f350b
BSD process name corresponding to current thread: JavaApplicationS
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000003600000
Kernel text base: 0xffffff8003800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 26632427016604
last loaded kext at 42347088113: com.apple.driver.AppleBluetoothHIDKeyboard 170.15 (addr 0xffffff7f85a42000, size 24576)
last unloaded kext at 111122356016: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f85cb6000, size 8192)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForce 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleLPC 1.7.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleSMC 3.1.6d1
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10