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hi there
never posted anything on any kind of forum before, so firstly, apologies if I have started off in the wrong place….
Purchased AppleXSoft to recover lost files on my MacBook Pro (not sure how they got lost) and when I run the scan, it shows me everything I'm looking for…10 years worth of photos etc.
However, the problem comes in trying to save the files. Purchased a new external hard drive (1TB, so it is big enough) to save them to, and formatted it for Mac before trying to save to it.
However, when I follow the AppleXsoft instructions for saving, nothing happens, which is to say, the files never appear on the external hard drive. Have contacted support at AppleXSoft, but got nowhere, they just kept saying not to try and save to the drive I am scanning, which I'm not doing.
Help/Ideas please?!
never posted anything on any kind of forum before, so firstly, apologies if I have started off in the wrong place….
Purchased AppleXSoft to recover lost files on my MacBook Pro (not sure how they got lost) and when I run the scan, it shows me everything I'm looking for…10 years worth of photos etc.
However, the problem comes in trying to save the files. Purchased a new external hard drive (1TB, so it is big enough) to save them to, and formatted it for Mac before trying to save to it.
However, when I follow the AppleXsoft instructions for saving, nothing happens, which is to say, the files never appear on the external hard drive. Have contacted support at AppleXSoft, but got nowhere, they just kept saying not to try and save to the drive I am scanning, which I'm not doing.
Help/Ideas please?!