- Joined
- Dec 15, 2009
- Messages
- 225
- Reaction score
- 0
- Points
- 16
- Location
- Youngtown, AZ
- Your Mac's Specs
- Mac mini,Ver.10.14.6, 3.6 GHz Intel Core i3, 8 GB 2667 MHz DDR4, Intel UHD Graphics 630 1536 MB
I have recently been having problems with my Cox email online where I'm getting error messages: "Unable to get HTML message; Unable to initiate applet, etc. I never had problems before with my email. I went on the Apple forum and they left me totally confused. When I go into Tools in Firefox and add-ons, my Java version is 13.9.8 dated 10/8/2013. Apple told me to download the the updated version 17 which I did. Firefox still has the 13.9.8 listed and I still have the problem. When I go on Safari, the Java preferences appears to be updated. The Apple people told me to go into Terminal app to find the latest version. I don't have the Terminal app on my computer. They told me to reinstall my operating system (10.6.8) because of this. I never needed this app before. Why would I have to reinstall? I have no clue how to do this. I don't have a CD.