Audio Interface Issues with Mavericks

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I recently purchased a Focusrite Scarlett 18i20 audio interface and I cannot record any audio into Logic X. I can record MIDI but not audio. I have narrowed it down to Mavericks. How do I request a patch from Apple?
 

chscag

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I have narrowed it down to Mavericks. How do I request a patch from Apple?

If Apple issued a patch for every piece of hardware that didn't work right when they came out with a new version of OS X, they would be spending all their time issuing patches.

I can suggest doing one of two things:

1. Get with the manufacturer of that particular hardware and inform them it's not working right with Mavericks and ask them when they're going to issue new drivers.

2. Downgrade from Mavericks to whatever version of OS X that you were using before.
 
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Diego1090
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I currently have the company I purchased the interface from working on a solution from the manufacturer. I was trying to be proactive and explore another avenue.
 

chscag

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OK, that's good. The company who sold the interface to you is who you should deal with, not Apple. However, it may take some time for the manufacturer to respond as most are used to dealing with Windows not Mac OS X. You might be better off asking for a refund for the audio interface device and instead purchase another that you know will work with Mavericks.
 
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Diego1090
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I have already mentioned that and if nothing happens shortly I will be using another interface. Thanks for your input.
 

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