Having trouble with Mavericks on Macbook Air

Hi there, I was looking for some help with my Macbook Air model A1369. I had a Snow Leopard os and I updated it, and then I upgraded to Mavericks. This is when my computer screwed up and it began a restarting loop every few seconds into startup. So while my computer did upgrade, it did not work correctly.

I successfully got the computer into safe mode. I want to transfer over my important files and photos to an external hard drive, but I am unable to do this in safe mode. I heard I can connect another other Macbook to it using a firewire so i can transfer files over this way, but since my Macbook Air only has 2 USB slots and a display port, I am unable to do this. So now I am trying to get these things off my computer so I can install Mavericks using my external hard drive. First question, is there any way I can transfer files off my Macbook Air?

Something I noticed. I heard I can try to solve my problem by deleting the files in Home>Library>Preferences. I tried this, and restarted my computer into its normal boot. When it restarted, a window opened up in the top right corner that Trend Micro Smart Surfing has been disabled before it restarts. I try to search for this program in safe mode, but it is unable to find it. Another thing I noticed. While I am in normal boot, I got a few seconds before my computer restarted and was able to open up Activity Monitor and find Trend Micro Smart Surfing running. When i run my computer in safe mode, it does not show this. Either way, it does not show up as an application on my computer. Is this somehow connected in my computer being unable to startup?

Can somebody please help me out with this problem? Thank you.

I believe Trend Micro is the source of all your troubles. You need to remove it. Try this:

Boot to safe mode. Safe mode stops all startup programs which is why Trend Micro does not run. Open your Finder and see if you can follow along and go to where it's located and starting. Go to:

Macintosh HD/Library/StartupItems/

and also look here:

System Preferences, Users & Groups, Login Items

If you find Trend Micro in either or both places, remove it and then restart in normal mode to see if that makes a difference.

Give it a big miss. Any chance it came installed from Best Buy?


https://discussions.apple.com/message/23489261#23489261

chscag said:

I believe Trend Micro is the source of all your troubles. You need to remove it. Try this:

Boot to safe mode. Safe mode stops all startup programs which is why Trend Micro does not run. Open your Finder and see if you can follow along and go to where it's located and starting. Go to:

Macintosh HD/Library/StartupItems/

and also look here:

System Preferences, Users & Groups, Login Items

If you find Trend Micro in either or both places, remove it and then restart in normal mode to see if that makes a difference.

Click to expand...

I tried it but all that appears in StartupItems is iCoreServices. And all i have in Login Items is TmLoginMgr.

harryb2448 said:

Give it a big miss. Any chance it came installed from Best Buy?


https://discussions.apple.com/message/23489261#23489261

Click to expand...

Yeah, I got it from Best Buy :/

OK, then take a look at these instructions from Trend Micro: LINK

chscag said:

OK, then take a look at these instructions from Trend Micro: LINK

Click to expand...

Since I can't find Trend Micro Smart Surfing in my applications or pretty much anywhere else except the library>preferences folder, I can't uninstall it.