I am feed up with I phone and its customer Representative, especially apple store in metro town, bc, canada.
Battery and speaker of my old iPhone 4s was not working.
I went to apple store in metro town, bc,canada on 28th September.
As my phone was out of warranty period I was asked to pay 150 dollars for battery change and speaker.
or i was given option to have NEW phone and pay 200 dollars for that, in return they will keep my old phone which is about 1.5 years old. I emphasized if I am getting NEW PHONE, the guy ( BRENDON,I think)said yes.
I took phone back home and find out the WiFi is not working. I came back again to them.
Since then they have given me four phones, all having some problem, what they say new phone.
Today, 16th October I came back again with the NEW phone they gave to me, with battery problem.
I missed my telephonic interview call. I missed my work. I am frustrated their products and their services.
And even manager was not of much help. She just gave me lame excuses.
And she told its not new phone but re-assembled phone.
which was actually new phone as told by the other guy who served me.
So resale value of iphone 4s is about 300 dollars but my phone need battery and speaker costing 150 dollars( according to them.
so 300- 150 is 150 and add 200 i paid to them so total is 350 dollars and by adding 100 dollars more i would have got new iPhone 4s instead of resembled iPhone plus they took my old phone as well.
I would have opted for selling my phone rather than giving to them and getting their so called NEW phone.
which I have already exchanged 3 times. they gave just 90 days warranty with that. they knew that phone will not work for long period. Had that happened after 90 days, I would have to pay again from my pocket.
but this time I was so frustrated that i have given their phone to them and haven't taken my 200 dollars back as well.
This is my experience with so called giant and reliable company APPLE.
Battery and speaker of my old iPhone 4s was not working.
I went to apple store in metro town, bc,canada on 28th September.
As my phone was out of warranty period I was asked to pay 150 dollars for battery change and speaker.
or i was given option to have NEW phone and pay 200 dollars for that, in return they will keep my old phone which is about 1.5 years old. I emphasized if I am getting NEW PHONE, the guy ( BRENDON,I think)said yes.
I took phone back home and find out the WiFi is not working. I came back again to them.
Since then they have given me four phones, all having some problem, what they say new phone.
Today, 16th October I came back again with the NEW phone they gave to me, with battery problem.
I missed my telephonic interview call. I missed my work. I am frustrated their products and their services.
And even manager was not of much help. She just gave me lame excuses.
And she told its not new phone but re-assembled phone.
which was actually new phone as told by the other guy who served me.
So resale value of iphone 4s is about 300 dollars but my phone need battery and speaker costing 150 dollars( according to them.
so 300- 150 is 150 and add 200 i paid to them so total is 350 dollars and by adding 100 dollars more i would have got new iPhone 4s instead of resembled iPhone plus they took my old phone as well.
I would have opted for selling my phone rather than giving to them and getting their so called NEW phone.
which I have already exchanged 3 times. they gave just 90 days warranty with that. they knew that phone will not work for long period. Had that happened after 90 days, I would have to pay again from my pocket.
but this time I was so frustrated that i have given their phone to them and haven't taken my 200 dollars back as well.
This is my experience with so called giant and reliable company APPLE.