??? shut down problems...

Joined
Dec 23, 2011
Messages
4
Reaction score
0
Points
1
Howdy -

I have a problem thought someone here could help - I get a black box shows up on screen maybe twice a day prompting me to shutdown the MacBook - I have a MacBook Pro 17 about a year and a half old. All updates have been done. I added an extra 4 of memory about the same time I bought it. Haven't had any problems since this started to happen about three days ago. Running 10.7.5 diagnostics claims no problems.

Thought I may have some malware so I installed ClamXV and the program found 7 phishing files which were promptly deleted - but the problem still persists... Any ideas...???

thx
 

Raz0rEdge

Well-known member
Staff member
Moderator
Joined
Jul 17, 2009
Messages
15,765
Reaction score
2,105
Points
113
Location
MA
Your Mac's Specs
2022 Mac Studio M1 Max, 2023 M2 MBA
The black box that is appearing is the result of a Kernel Panic. Read Mac OS X: How to log a kernel panic to find the logs that correleate to the latest crash and post them here to see if we can figure out what's causing it..
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top