Hi , I am a computer support tech for a large company. Been doing it 12 years and spent 99.5 % of my time and training fixing windows issues. Recently I had to take on MAC support as well and I am learning , slowly
Here is my issue for a user I have
She has a 2011 iMac, wanted a 2nd screen added. I connected the right adapter on the back to the LCD , its VGA cable. Should i use DVi instead?
So, after rebooting and making basic settings changes the 2nd LCD shows fine and i can move the mouse to it. Thought it was ALL GOOD so i walked away. 10 minutes later i get a call ........................ I cant move any file or window or program or anything to the new LCD
Went back, experienced the issue, now ........................... how do i fix it ?
Here is my issue for a user I have
She has a 2011 iMac, wanted a 2nd screen added. I connected the right adapter on the back to the LCD , its VGA cable. Should i use DVi instead?
So, after rebooting and making basic settings changes the 2nd LCD shows fine and i can move the mouse to it. Thought it was ALL GOOD so i walked away. 10 minutes later i get a call ........................ I cant move any file or window or program or anything to the new LCD
Went back, experienced the issue, now ........................... how do i fix it ?