We recently relocated and while looking for a house we are staying with my parents. When we were settled we had Time Warner come out and add a whole home DVR system to the house set up. After this we all began using the wifi connection at their home.
We have the desktop computer hardwired to the router. 3 iPads, 3 iPods, 2 MacBook Pros, and an XBOX 360 connect on and off randomly throughout the day and night. The first sign of a problem was when the Xbox kept dropping connection. We thought too many of us were connected at once, however this would happen in the middle of the night as well when nothing else was connected.
We called the technical support and they had us reset everything twice. The problem continued. Our daughters also began having dropping issues occasionally when connected to their iPad or iPod. We thought there may be a problem with the router so we disconnected it and hooked up my TimeCapsule to use as a router. This seemed to solve the problem for a short time period.
In the last couple of days the Xbox began being dropped again as well as all of us tonight. We reset everything and were able to connect. Before I moved we had all of these devices minus the desktop computer connected without ever having an issue. We also had a Wii connected and various visitors would connect to our guest network. There was not a single case of anyone being dropped. This tells me the problem has to be here but I am confused as to what is causing it.
I asked out ISP if we needed a faster connection and we were told that was not the issue. I ran a ping test and there was no packet loss, the ping was 483ms and Jitter was 232ms we re-ran it and we had 0 packet loss, ping at 73ms and jitter at 14ms about 2 minutes later, third test gave 0 packet loss, ping 437ms and jitter 33ms, and final test 0 packet loss, ping 413ms and jitter 35ms. We then tried a different server and the results were basically the same. Can anyone tell me where I should be looking to solve this problem?
We have the desktop computer hardwired to the router. 3 iPads, 3 iPods, 2 MacBook Pros, and an XBOX 360 connect on and off randomly throughout the day and night. The first sign of a problem was when the Xbox kept dropping connection. We thought too many of us were connected at once, however this would happen in the middle of the night as well when nothing else was connected.
We called the technical support and they had us reset everything twice. The problem continued. Our daughters also began having dropping issues occasionally when connected to their iPad or iPod. We thought there may be a problem with the router so we disconnected it and hooked up my TimeCapsule to use as a router. This seemed to solve the problem for a short time period.
In the last couple of days the Xbox began being dropped again as well as all of us tonight. We reset everything and were able to connect. Before I moved we had all of these devices minus the desktop computer connected without ever having an issue. We also had a Wii connected and various visitors would connect to our guest network. There was not a single case of anyone being dropped. This tells me the problem has to be here but I am confused as to what is causing it.
I asked out ISP if we needed a faster connection and we were told that was not the issue. I ran a ping test and there was no packet loss, the ping was 483ms and Jitter was 232ms we re-ran it and we had 0 packet loss, ping at 73ms and jitter at 14ms about 2 minutes later, third test gave 0 packet loss, ping 437ms and jitter 33ms, and final test 0 packet loss, ping 413ms and jitter 35ms. We then tried a different server and the results were basically the same. Can anyone tell me where I should be looking to solve this problem?