Office Mac 2004 crashes Exception: EXC_BAD_ACCESS

caincha · Feb 11, 2013

All of a sudden my Office for Mac 2004 started to crash on it's own. Word, Excel and Powerpoint refuses to open, Entourage works just fine.

It ain't a corrupted file, I double-click on the app icon and all I get is a error message. Tried deleting all microsoft.plist, repairing permissions, new account, all of that and then reinstall the package and update everything but still no go.

Any ideas? It's kinda urgent as I need Excel to work on spreadsheets that has macros...

The error message is as follows:

Code:

Microsoft Error Reporting log version: 1.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-02-11 12:40:09 -0400

Application Name: Microsoft Excel

Application Version: 11.6.6.111101

Module Name: Microsoft_Office_2001Z

Module Version: 11.6.3.101210

Module Offset: 0x00005618

Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0x02aa5bc8 in (Microsoft_Office_2001Z + 0x00005618)

# 2 0x02aa5a10 in (Microsoft_Office_2001Z + 0x00005460)

# 3 0x02aa5a0c in (Microsoft_Office_2001Z + 0x0000545c)

# 4 0x02aa56d4 in (Microsoft_Office_2001Z + 0x00005124)

# 5 0x02aa564c in (Microsoft_Office_2001Z + 0x0000509c)

# 6 0x02aa54f0 in (Microsoft_Office_2001Z + 0x00004f40)

# 7 0x02aa5154 in (Microsoft_Office_2001Z + 0x00004ba4)

# 8 0x02c0d988 in (Microsoft_Office_2001Z + 0x0016d3d8)

# 9 0x02012270 in (Microsoft Excel + 0x000012f0)

10 0x02011d68 in (Microsoft Excel + 0x00000de8)
11 0x02011104 in (Microsoft Excel + 0x00000184)
12 0x02830d60 in (Microsoft Excel + 0x0081fde0)
PPC Thread State:

srr0: 0x02aa5bc8 srr1: 0x0200f030 vrsave: 0x00000000

xer: 0x20000004 lr: 0x02aa5a10 ctr: 0x00000001 mq:0x00000000

r0: 0x02aa5a10 r1: 0xbffff570 r2: 0x0064c000 r3:0x00000000

r4: 0xbffff610 r5: 0x00000000 r6: 0x00000000 r7:0x00000000

r8: 0x0181d400 r9: 0x00000000 r10: 0x90bb0434 r11:0xffffffff

r12: 0x9000621c r13: 0x00000000 r14: 0x00000000 r15:0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000

r20: 0xbffffcdc r21: 0xffffffff r22: 0x00000001 r23:0x005e3468

r24: 0x0062864c r25: 0x00643260 r26: 0x00000000 r27:0x00000000

r28: 0x00000000 r29: 0xbffff610 r30: 0x00000000 r31:0x0066f9b8

Thread 1:

# 1 0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)

# 2 0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)

# 3 0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)

# 4 0x0072815c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006715c)

# 5 0x00727628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00066628)

# 6 0x00727754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00066754)

# 7 0x00728234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x00067234)

# 8 0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)

PPC Thread State:

srr0: 0x90040df8 srr1: 0x0000f030 vrsave: 0x00000000

xer: 0x00000004 lr: 0x90040bc4 ctr: 0x90040df0 mq:0x00000000

r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x007ef3bf r3:0x00000003

r4: 0xcc8036ba r5: 0x00000003 r6: 0x00000000 r7:0x00000000

r8: 0x90040d28 r9: 0x00000000 r10: 0x90032424 r11:0xa0006c10

r12: 0x90040df0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000

r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000

r24: 0x901c0a50 r25: 0xf0080b20 r26: 0xa0010a50 r27:0xa0010a50

r28: 0x00000003 r29: 0xcc8036ba r30: 0xf0080b18 r31:0x90040a50

Loaded modules:

0: LaunchCFMApp: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

1: libxml2.2.dylib: /usr/lib/libxml2.2.dylib

2: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem

3: PowerPlantZ (11.6.6.111027 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin

4: MCP RuntimeZ.DLL (11.6.6.111027 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin

5: MCPZ.stb (11.6.6.111027 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin

6: MCPCoreZ (11.6.6.111027 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin

7: Microsoft Excel (11.6.6.111101 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Excel

8: Microsoft_Office_2001Z (11.6.3.101210 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Office

9: libSystem.B.dylib: /usr/lib/libSystem.B.dylib

10: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib

11: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText

12: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

13: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

14: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

15: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib

17: libobjc.A.dylib: /usr/lib/libobjc.A.dylib

18: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

19: libauto.dylib: /usr/lib/libauto.dylib

20: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

21: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

22: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

23: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore

24: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

25: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

26: libz.1.dylib: /usr/lib/libz.1.dylib

27: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security

28: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

29: libbsm.dylib: /usr/lib/libbsm.dylib

30: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

31: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib

32: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

33: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

34: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

35: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

36: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

37: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

38: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

39: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

40: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent

41: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

42: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

43: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

44: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

45: libcups.2.dylib: /usr/lib/libcups.2.dylib

46: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

47: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

48: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

49: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib

50: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

51: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

52: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

53: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

54: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

55: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

56: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

57: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

58: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

59: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

60: libiconv.2.dylib: /usr/lib/libiconv.2.dylib

61: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

62: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

63: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

64: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

65: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

66: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

67: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

68: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

69: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

70: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

71: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

72: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

73: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

74: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

75: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

76: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

77: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

78: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

79: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib

80: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

81: libstdc.6.dylib: /usr/lib/libstdc.6.dylib

82: libresolv.9.dylib: /usr/lib/libresolv.9.dylib

83: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

84: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information

Operating System: Mac OS X 10.4.11 (Build 8S165)

CPU: G4 (7450), Number: 1, Speed: 1666 MHz

gestaltPhysicalRAMSize err = 0, result = 2047 MB

gestaltSystemVersion err = 0, result = 0x1049

Screen: 1440 x 960, depth = 32, ltbr = 0, 0, 960, 1440

Microsoft Application Information:

Error Reporting UUID: ABB0F28A-7469-11E2-8FE6-001124E1548A

Time from launch: 0 hours, 0 minutes, 0 seconds

Total errors on this client: 20

harryb2448 · Feb 11, 2013

What version of Mac OS X?

caincha · Feb 11, 2013

It's at the end of the code:

Operating System: Mac OS X 10.4.11 (Build 8S165)

CPU: G4 (7450), Number: 1, Speed: 1666 MH

harryb2448 · Feb 11, 2013

Sure it is 2004 as logs state 2001? If 2004 have you downloaded and install the Open XML Converter?

caincha · Feb 12, 2013

Yep, I am sure it is 2004 and I have Open XML Converter 1.21 installed...
I haven't paid attention to the fact the log says it is Office 2001, do you think it might have something to do with it crashing?

caincha · Feb 12, 2013

Follow up with what I did so far:

-deleted Office folder
-searched with Spotlight and deleted anything Microsoft-related (fonts, plist, but not Entourage identities)
-emptied trash
-fixed permissions with Disk utility
-re-install everything back
-fixed permissions
-re-install updates
-fixed permissions

And now not even Entourage works anymore, so I'm downloading Libre Office and I hope I can work with my macros in it...

harryb2448 · Feb 12, 2013

Did you use the Uninstaller which is usually in Tools and not simply drag to the Trash?

caincha · Feb 12, 2013

First time I did used the uninstaller, then I gave up and just went deleting everything.
But I do have AppTrap installed and I did searched with Spotlight for anything MS-related, so...

Anyway, I did a safe boot, uninstalled everything (again!), emptied the trash, moved all my fonts to the trash (all but system fonts - and left it there), reinstalled everything back (yet again!!) and only managed to get Entourage working again.

Also, Libre Office doesn't handle well my macros, so I'm stuck until I can reformat the whole disk - crappy solution the Microsoft way...