I plugged my new ipad mini into itunes to sync for the first time, but when I press "sync" it says "preparing to sync" but then it says "waiting for changes to be applied", then the sync process stops before anything has happened. I can't figure out what "changes" it is waiting for. I am able to sync over Wifi directly from the ipad mini, but want to be able to do it from my laptop as well as my wifi connection isn't reliable.
And, btw, what the heck happened to used-to-be-awesome Apple tech support??? I just spent 2 hours in the phone to no avail with customer support who seemed like he knew next to nothing about Apple products (at one point he told me to "right click" even though he knew I was on my Macbook Pro, and that was a supervisor!) and was obviously just looking things up in manuals. They used to be the real deal there, tech people, and if they didn't know, they'd transfer to a specialist, now even the 2nd level people suck. This is the 2rd really bad customer service experience I've had at Apple in the past few weeks, when I never had one in the 15 years prior.
Sorry to vent, very frustrated with tech support right now, thanks to anyone who might know what "changes" itunes is waiting for.
And, btw, what the heck happened to used-to-be-awesome Apple tech support??? I just spent 2 hours in the phone to no avail with customer support who seemed like he knew next to nothing about Apple products (at one point he told me to "right click" even though he knew I was on my Macbook Pro, and that was a supervisor!) and was obviously just looking things up in manuals. They used to be the real deal there, tech people, and if they didn't know, they'd transfer to a specialist, now even the 2nd level people suck. This is the 2rd really bad customer service experience I've had at Apple in the past few weeks, when I never had one in the 15 years prior.
Sorry to vent, very frustrated with tech support right now, thanks to anyone who might know what "changes" itunes is waiting for.