"Where is the robust-and-reliable, easy-to-use financial program for handling personal finances, one that has support and documentation?" see above
chas_m, not sure who you are responding to in this thread. If it is me, I'm looking to replace Quicken Essentials with something more reliable. I need to track transactions in cash accounts like checking accounts, but I also have investments I want to track at places like Fidelity. I need good reports, I need transaction categories, I need ease in importing and exporting data (so I don't get into a dead end when that product goes belly up), I want software that has good documentation and preferably live support at least via email (Quicken does not), I need as many of my financial institutions on live update as possible, etc., etc. Nothing is going to have all of that, and some software will be better at some things than others.
iBank, Money, SEE Finances, and MoneyDance all do what I want to do... more or less ... but my very brief experience with trying them so far in just getting them to import Quicken Essentials files (which does NOT make a .qif file) and give me some semblance of an account setup like I now have in Quicken has been a frustrating failure. If I have to spend a week or so hand reconciling accounts, reloading accounts from financial institutions, setting up data input connections, and dealing with no poor documentation and/or no support or import bugs, I might just as well spend that time on the short comings of Quicken Essentials.
My problems have nothing to do with my description of what I am trying to do. It has to do with poor software design.