T
topshot
Guest
Hi, I live in the UK and BSkyB is a big satellite operator here and is in about 10 million homes accross the country. Recently, they have begun providing TV and movie shows over the internet for its users. Infact, it was launched on the same day (I think) as Microsoft announced that they had a partnership with them. Well, suprise suprise, the 'Sky by Broadband' as they call it, only works with Windows Media Player 10 in Windows XP. So I wrote an email to them asking why they didn't go multi-platform using something like Quicktime or RealMedia. This is the Response:
From: [email protected]
Dear John
Thank you for your email regarding the operating system for Sky by Broadband.
I can confirm that Sky have selected Windows XP as the operating system of choice to launch this new service. Taking into account the features of Sky by broadband, we feel that Windows XP best meets the needs and expectations of our customers, particularly when watching videos on your PC.
I can confirm that there are no firm plans to expand compatibility to other operating system at this time. However, we will always consider customer feedback in our plans to enhance the product in the future.
I am sorry that my response was not more positive and thank you for your interest in Sky by Broadband.
Should you require further assistance, please contact me on the above email address or contact Sky by Broadband customer services on 0870 609 4508.
Kind Regards
Tracy Dorrian
Sky by Broadband
Is their not a way that the customer can force the hand of a business in choosing a delivery platform that is also multi-platform? I mean, this continues to happen constantly in that MS heavy hands everyone to having to use its own products. Why can't the customer fight back for once and demand that businesses act in the best interests of its clients and not of other larger businesses? What is it that MS has offered to them? A discount on media delivery?
Let me know your thougts and if their is anything that we can do.
From: [email protected]
Dear John
Thank you for your email regarding the operating system for Sky by Broadband.
I can confirm that Sky have selected Windows XP as the operating system of choice to launch this new service. Taking into account the features of Sky by broadband, we feel that Windows XP best meets the needs and expectations of our customers, particularly when watching videos on your PC.
I can confirm that there are no firm plans to expand compatibility to other operating system at this time. However, we will always consider customer feedback in our plans to enhance the product in the future.
I am sorry that my response was not more positive and thank you for your interest in Sky by Broadband.
Should you require further assistance, please contact me on the above email address or contact Sky by Broadband customer services on 0870 609 4508.
Kind Regards
Tracy Dorrian
Sky by Broadband
Is their not a way that the customer can force the hand of a business in choosing a delivery platform that is also multi-platform? I mean, this continues to happen constantly in that MS heavy hands everyone to having to use its own products. Why can't the customer fight back for once and demand that businesses act in the best interests of its clients and not of other larger businesses? What is it that MS has offered to them? A discount on media delivery?
Let me know your thougts and if their is anything that we can do.
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