- Joined
- Aug 17, 2012
- Messages
- 11
- Reaction score
- 0
- Points
- 1
MacBookPro OS 10.8.2
I have been using this computer since July with no problem downloading billing statements. Now I suddenly have a problem with my cable and my electric company. In Firefox I can't even see a copy of the bill. In Safari I see the bill and do a "save as". When I then open the downloaded copy I get a message "pdf maybe damaged or file formate preview doesn't recognize.". So I try a print as PDF doc but the page that shows for printing is blank as is the resulting document. Both companies say it is my computer. I go to my old iBook (OS 10.4.11 with PC processor--reason for new computer) and am able to see and download pdf copy of bills just fine. I them mailed them to myself and the copies open on the MacBook Pro just fine. So what has happened? There was a recent upgrade to the OS and I am suspicious that is what has created this problem. My problem thus far is with both TimeWarner Cable and First Energy. AT&T bill download still works fine.
I have been using this computer since July with no problem downloading billing statements. Now I suddenly have a problem with my cable and my electric company. In Firefox I can't even see a copy of the bill. In Safari I see the bill and do a "save as". When I then open the downloaded copy I get a message "pdf maybe damaged or file formate preview doesn't recognize.". So I try a print as PDF doc but the page that shows for printing is blank as is the resulting document. Both companies say it is my computer. I go to my old iBook (OS 10.4.11 with PC processor--reason for new computer) and am able to see and download pdf copy of bills just fine. I them mailed them to myself and the copies open on the MacBook Pro just fine. So what has happened? There was a recent upgrade to the OS and I am suspicious that is what has created this problem. My problem thus far is with both TimeWarner Cable and First Energy. AT&T bill download still works fine.