Hi Dogbreath ~ thanks for your input...
As far as I'm aware, it's the daughter that's having a problem, seeing the mother's web cam image... The mother, tells me she has been on the site (and from what I can gather) may well have registered (waiting to find that out myself) and is waiting to get here verification email... But so far, nothing has turned up... I suggested she looked in the junk or spam folder, because ~ as you are probably aware ~ sometimes those sort of mail shots do go astray...
It's also difficult (as you will appreciate) keeping up a steady conversation, when there's a five hour time lag involved...
However, as soon as I get any further details from my friend, clarifying some ~ if not all ~ of the points I've raised, I'll post the outcomes here...
In essence, I personally think there's a simple answer to their problem... It's just hitting the right button (metaphorically speaking) at the right time, to bring everything on an even keel...
I'll be in touch asap...
Kindest regards...
Robinski...