Upgrading issues with 2009 IMac

Help! I dont know how to upgrade from snow leopard to mountain lion! Ive tried to upgrade to the snow version required but it wont let me.... Im trying to love mac, but its a litte complicated vs pc... I dont have the app icon so i cant get mountain lion, but i cant even upgrade to a higher snow leopard! I have version 10.6.2. 4G 21" screen iMac9,1.

If you have snow leopard installed then you should have the app store icon in your dock next to finder. You can use that to download mountain lion.

Click on the apple icon on the top left and choose about this Mac and tell us what you see..

I dont have it! I cant install any new version, when i do the search for update under the apple icon, it just tells me to restart, but nothing gets installed, then i tried to install the higher version of mine and it tells me install failed...
Processor 2.66 GHz Intel Core 2 duo
Memory 4 GB 1067 MHz DDR3
Starup disk. macintosh HD

You didn't tell us which version of OS X you have? Yes, I know it's Snow Leopard but which version? You need at least 10.6.6 to access the App store.

Yes, i mentioned that i have ox 10.6.2 in my first post, i just cant seem to upgrade to anything higher! I dont know what to do or where to go to upload this, ive tried...

I missed that in your first post about 10.6.2. Why didn't you update sooner?

If you can no longer access software update from your Apple menu, you'll have to call Apple customer service and have them send you a retail Snow Leopard disk (10.6.8) for $29.99. Or, if there's an Apple store nearby, go there and have them download the update for you. Take an 8 GB flash drive with you when you go.

Was using a diff computer, never upgraded this one... As a matter of fact there is a store close by, thanks so much for your help, i will do that... Will it cost me to get it from the store?

Will it cost me to get it from the store?

Click to expand...

No, they will do it for free. Be sure to explain to them what you told us here in the forum.

I'm confused. How is it even possible that the OP doesn't have Software Update?

Something's not right with this story.

Agree chasm.

When in Snow Leopard go to Software Update in the System Preferences and update to version OS X.6.8 and the App Store will then be available to you.

And if software update is having a problem, you can still be able to download the combo update direct from Apple.