Problems with Mountain Lion and Networked Printer

Hi all,

Sorry just to pop in asking for advice, but I'm sort of at the end of my rope as far as what I seem to be able to do on my own.

I have a Brother HL-2240 which I've had networked with my MacBook Air and my desktop from the Other Guys without incident. I recently upgraded the Air from Lion to Mountain Lion, and I took the plunge and got myself a real iMac, also with ML. (The Other Machine) remains, because my husband has some anti-Apple thing.

Anyway, now neither of my Macs will connect to the printer. I know I have all the drivers installed correctly, because when I plugged the printer directly into both Macs, it printed fine. When I go out and try to get them to "see" the printer on the network, they do, but neither seems to connect.

I tried speaking with AppleCare, and they told me to speak with Brother, and Brother said since it's not technically a network printer, they can't support it.

And suggestions?

Thanks!

So what is the printer actually connected to and how?

A Belkin N600 router, with a USB 2.0 connection.

Restart the router, restart the printer. Give it a few minutes.

Open System Preferences on a Mac go to Print & Scan

Can you see the printer in the list of printers on the left?

It says in the Belkin router manual:
"Note: Each computer that will use the printer must have both the Belkin software and the printer's driver installed. If the print driver is not installed, you will be asked to install it by the Belkin USB print and Storage Manager."

So, is the Belkin software installed?

Yes, I have made sure the Belkin software is on all three machines.

And I tried rebooting the printer and router as suggested, but still have no results.

but still have no results.

Click to expand...

Does that mean the printer isn't in the list? Or that it won't print?

If it's not in the list hit the + button, at the bottom then on the next screen, if not auto detected, Choose IP and enter the printers IP address (you'll need to log into the router to find this out)

The Belkin software means there is a proprietary Belkin connection to the printer (it might just enable Bonjour), so you need to ask Belkin about this.

mrplow said:

Does that mean the printer isn't in the list? Or that it won't print?

If it's not in the list hit the + button, at the bottom then on the next screen, if not auto detected, Choose IP and enter the printers IP address (you'll need to log into the router to find this out)

Click to expand...

I have the IP information from the router, but I'm not sure which one specifically refers to the printer. I know it's not the LAN, but when I tried the WAN IP it didn't work either.

Those are your router and broadband ip addresses.

Within the router you should be able to see a list of attached devices or details about the print server and it's ip address

I don't see anything about attached devices, but I'll keep digging. I did also e-mail Belkin, and I hope they'll be a bit more helpful than their website.

Thank you for your help, everyone.