For several months I have struggled to resolve an issue with my early 2009 24-inch iMac 3.06 GHz Intel core 2 Duo. I have visited two Mac repair places, one of which took the machine to the Mac bar and had the power supply and graphics card replaced, but nothing has solved the problem. Neither repair place could fault the machine in testing.
Symptoms include a flickering screen and screen tearing (small portions of one part of the screen appear on other parts of the screen), strange pixelation often in green and purple, followed shortly by the computer freezing. Sometimes if I leave it for five or ten minutes the mouse comes back to life but nothing else and then I'll often get kernel panic. Heavier graphics use (photo editing or image-heavy browsing) seems to make the problem present sooner - within half an hour.
Sometimes, if I have music playing when it freezes, I can hit the volume button and about ten minutes later the volume will change accordingly. This hints at (severely delayed) hard drive activity in the background.
The latest repair place (Mac & PC Doctor) drafted the following report:
"• Ran Memory Test over night - on all Installed RAM to confirm that the Linear PRN and stuck address is returning correct information- All ram memory test passed..... No fault found.
AST (Apple Service Test) Ran: Tested Logic Board• SD Board• Bluetooth • AirPort Display • Camera •Apple USB Input Device • Optical Drives • Ethernet •Hard Drive • Power Supply (desktop Macs only) • Fans, GPU (Video Controller)• Sensors •Processors & Memory : Pass - All components Present
Tested via customers OS - No fault found
Having troubles faulting the unit.
All HW passes all of our tests which indicates a intermittent SW fault."
They suggested the problem could be an intermittent power supply in my flat. I have moved the computer to a different room but the problem persists. I have considered buying a UPS but I have serious doubts that power supply is the problem given it has only presented in the last four or five months and I've been in the flat for much longer.
I have reinstalled OSX Lion. I have been running a piece of developer software called Quartz Debug, with which I have been disabling Quartz Extreme and 2D acceleration, which while diminishing graphic performance seems to allow the computer to run for longer without freezing and/or crashing. But in the end it always freezes.
The machine is out of warranty. It is basically unusable in its current state. I really am at a loss and can't think what else to do other than to throw it in the bin and buy something else. Any assistance would be greatly appreciated.
Symptoms include a flickering screen and screen tearing (small portions of one part of the screen appear on other parts of the screen), strange pixelation often in green and purple, followed shortly by the computer freezing. Sometimes if I leave it for five or ten minutes the mouse comes back to life but nothing else and then I'll often get kernel panic. Heavier graphics use (photo editing or image-heavy browsing) seems to make the problem present sooner - within half an hour.
Sometimes, if I have music playing when it freezes, I can hit the volume button and about ten minutes later the volume will change accordingly. This hints at (severely delayed) hard drive activity in the background.
The latest repair place (Mac & PC Doctor) drafted the following report:
"• Ran Memory Test over night - on all Installed RAM to confirm that the Linear PRN and stuck address is returning correct information- All ram memory test passed..... No fault found.
AST (Apple Service Test) Ran: Tested Logic Board• SD Board• Bluetooth • AirPort Display • Camera •Apple USB Input Device • Optical Drives • Ethernet •Hard Drive • Power Supply (desktop Macs only) • Fans, GPU (Video Controller)• Sensors •Processors & Memory : Pass - All components Present
Tested via customers OS - No fault found
Having troubles faulting the unit.
All HW passes all of our tests which indicates a intermittent SW fault."
They suggested the problem could be an intermittent power supply in my flat. I have moved the computer to a different room but the problem persists. I have considered buying a UPS but I have serious doubts that power supply is the problem given it has only presented in the last four or five months and I've been in the flat for much longer.
I have reinstalled OSX Lion. I have been running a piece of developer software called Quartz Debug, with which I have been disabling Quartz Extreme and 2D acceleration, which while diminishing graphic performance seems to allow the computer to run for longer without freezing and/or crashing. But in the end it always freezes.
The machine is out of warranty. It is basically unusable in its current state. I really am at a loss and can't think what else to do other than to throw it in the bin and buy something else. Any assistance would be greatly appreciated.