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- Jul 4, 2012
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Hi,
I'm getting frustrated with Applecare and I wondered whether my expectations are too high. My 18 month old MBP (late 2010 model) started crashing regularly - just going dead whilst using it. I have to hard reboot to get it back again. It's got worse - typically crashing 2 or 3 times a day. I've got pretty good at saving work regular I can tell you
The matter has been with Applecare for nearly 6 weeks now - being escalated to various - more senior - support people. They are always polite and professional, but can't figure out what the problem is. The results of a diagnostic test have been with software engineers for nearly 2 weeks now.
Like for a lot of people here, my MBP is my full-time professional tool. My question is, 'how long should I have to put up with this issue - which is costing me work and money - before Apple resolves this one way or the other. I thought that £1800 for the machine and nearly £300 for the support agreement would not lead to me having such an elongated outage.
Grateful for your thoughts.
Regards
Chris
I'm getting frustrated with Applecare and I wondered whether my expectations are too high. My 18 month old MBP (late 2010 model) started crashing regularly - just going dead whilst using it. I have to hard reboot to get it back again. It's got worse - typically crashing 2 or 3 times a day. I've got pretty good at saving work regular I can tell you
The matter has been with Applecare for nearly 6 weeks now - being escalated to various - more senior - support people. They are always polite and professional, but can't figure out what the problem is. The results of a diagnostic test have been with software engineers for nearly 2 weeks now.
Like for a lot of people here, my MBP is my full-time professional tool. My question is, 'how long should I have to put up with this issue - which is costing me work and money - before Apple resolves this one way or the other. I thought that £1800 for the machine and nearly £300 for the support agreement would not lead to me having such an elongated outage.
Grateful for your thoughts.
Regards
Chris