Word 2011 is so doggy if a bird flew through the room it would point. It's a replicative screen hog. 'Customizing' is limited--you can't get rid of individual commands or trim the thing down to one line of commands. In previous versions, outline commands would pop down when you opened outline mode. Now you have to enable the Ribbon, which holds them, so it's sort of hard to get rid of it. Microsoft software engineers must be bored and sadistic. Bother.