Can Apple replace the scratched screen

idiotcat · Apr 21, 2012

Hey guys. I bought my Macbook Pro 15" this February. But I found somehow it has a small scratch on the screen. At first I thought it was just some dirty spot, but today I realize it is a scratch! It seems that the Apple Care doesn't include this, does it? So is there any suggestion? Thanks~

chscag · Apr 21, 2012

Screen defects are covered.

It won't hurt to ask Apple to replace it under warranty. However, since you've waited from Feb until now you might have a hard time convincing them that you didn't scratch it yourself rather than it already being there. A lot is going to depend on the person you speak with at the Apple store and or the manager.

I wish you good luck with it and let us know how it turns out.

idiotcat · Apr 22, 2012

Thank you very much! I will try that and share you all how things go.

chscag said:
Screen defects are covered.

It won't hurt to ask Apple to replace it under warranty. However, since you've waited from Feb until now you might have a hard time convincing them that you didn't scratch it yourself rather than it already being there. A lot is going to depend on the person you speak with at the Apple store and or the manager.

I wish you good luck with it and let us know how it turns out.

rabbitjetta · Apr 23, 2012

You are better off to tell them what happens and why it annoys you. They know if you are lying to them.

Can Apple replace the scratched screen

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