- Joined
- Apr 14, 2012
- Messages
- 1
- Reaction score
- 0
- Points
- 1
Equipment:
Windows 7 Pro PC
(2) Apple TV (the black ones)
Hardwired internet connection.
HDMI to component video converter w/digital audio
Problem:
Music found in home sharing library plays fine.
Some TV shows play fine.
Movies played directly from internet, not from library, for example, preview, play fine
Movies in the library play video (excellently BTW) but no audio.
menu feedback sounds play fine, clicks, beeps, etc.
Steps taken so far:
All devices updated to most recent firmware
Audio changed from Dolby "on" to "auto".
Attempted to select movies in library, then advanced, but convert for apple tv greyed out.
In my limited understanding of the process, it appears to me that the movies are being incorrectly saved when downloaded from the itunes store, but that should be automatic, shouldn't?
Apple support was unable to solve the issue, oddly enough.
In addition, we purchased all the equipment at the beginning of the retrofit project, roughly 4 months, and now, new out of the box, they won't support it, based on the date of purchase, rather than by date of activation, unless of course I would like to buy a support package.
Windows 7 Pro PC
(2) Apple TV (the black ones)
Hardwired internet connection.
HDMI to component video converter w/digital audio
Problem:
Music found in home sharing library plays fine.
Some TV shows play fine.
Movies played directly from internet, not from library, for example, preview, play fine
Movies in the library play video (excellently BTW) but no audio.
menu feedback sounds play fine, clicks, beeps, etc.
Steps taken so far:
All devices updated to most recent firmware
Audio changed from Dolby "on" to "auto".
Attempted to select movies in library, then advanced, but convert for apple tv greyed out.
In my limited understanding of the process, it appears to me that the movies are being incorrectly saved when downloaded from the itunes store, but that should be automatic, shouldn't?
Apple support was unable to solve the issue, oddly enough.
In addition, we purchased all the equipment at the beginning of the retrofit project, roughly 4 months, and now, new out of the box, they won't support it, based on the date of purchase, rather than by date of activation, unless of course I would like to buy a support package.