Hi all.
I purchased a new macbook pro in february. A few days ago I put the mac in my swissgear bag that I purchased a few years ago and the buckle strap snapped and caused the bag to hit the floor. Unfortunately the bag hit on the side causing a dent into the mac.
I took it to apple and they quoted me $500 to fix it. I contacted the makers of the swissgear bag and told them that due to that buckle snapping my laptop suffered a pretty bad dent. They apologized and offered me a new bag.
I'm asking to see if anyone can give me any ideas of what my options are here. Here are the pics of the damage..
the broken buckle..
I purchased a new macbook pro in february. A few days ago I put the mac in my swissgear bag that I purchased a few years ago and the buckle strap snapped and caused the bag to hit the floor. Unfortunately the bag hit on the side causing a dent into the mac.
I took it to apple and they quoted me $500 to fix it. I contacted the makers of the swissgear bag and told them that due to that buckle snapping my laptop suffered a pretty bad dent. They apologized and offered me a new bag.
I'm asking to see if anyone can give me any ideas of what my options are here. Here are the pics of the damage..
the broken buckle..