I bought a used 2007 Macbook two years ago.
The original discs were not included. No problems.
Then I had to print something and ran out of ink. A friend suggested I do it with his HP Photosmart D101. I tried. Did not work. I went online to get the driver for the HP. While it was installing, the Mac froze. Shut it down and now it goes to the gray screen with the Apple logo and there's no spinning gears and it tries to restart itself exactly every five minutes. I tried the safe install trick and holding down the power button to reset the RAM. No change.
I went to the man who sold it and he says that the operating system got corrupted by the driver and we need to do a backup and a reinstall of the OS.
Is he correct?
If he is correct, is this a routine process? Do I keep my MacMail emails? Do I keep my settings? Anything that I lose? Any other suggestions for me to try, and any dangers? Should I send it to Apple?
I ask, as like many, I took care of the Mac and did not abuse it, and did not bother with backups and now I have a LOT of data there that I cannot afford to lose.
Please reply soon before I send it to him to be repaired
The original discs were not included. No problems.
Then I had to print something and ran out of ink. A friend suggested I do it with his HP Photosmart D101. I tried. Did not work. I went online to get the driver for the HP. While it was installing, the Mac froze. Shut it down and now it goes to the gray screen with the Apple logo and there's no spinning gears and it tries to restart itself exactly every five minutes. I tried the safe install trick and holding down the power button to reset the RAM. No change.
I went to the man who sold it and he says that the operating system got corrupted by the driver and we need to do a backup and a reinstall of the OS.
Is he correct?
If he is correct, is this a routine process? Do I keep my MacMail emails? Do I keep my settings? Anything that I lose? Any other suggestions for me to try, and any dangers? Should I send it to Apple?
I ask, as like many, I took care of the Mac and did not abuse it, and did not bother with backups and now I have a LOT of data there that I cannot afford to lose.
Please reply soon before I send it to him to be repaired