comcast morons
I get this prompt on certain pages: AUPM Service Notice
I have comcast. I use a netgear router via ethernet. They told me the above message is a bot in my Mac.
Does anyone know what the problem is? I ran Norton and nothing came up but some error files. I also did a MacScan and that didn't fix the problem.
Any help will be appreciated.
I spent 6+ hours dealing with comcast over this issue tonight - i want to point out (mainly for all the comast tech support morons who google the error and find this thread) - IT IS NOT A VIRUS, BOT, MALWARE!!!!!
THis error is actually caused becuase you are close to exceeding your bandwidth limit for the month. THere is supposed to be a link to "close" the notice (but its not working).
my first phone call to comcast (over an hour) the tech swore i had a virus - ok I spent $97 in ADDITIONAL virus/malware/botchecker software - nope I'm, clean as I knew i would be.
my second phone call (another hour and a half) tech said i was over my bandwidth (not true) and that in order to get rid of the notice i had to upgrade to business class service (again NOT true) if you go over they simply charge you $10 per 50 gigs.
Chat #1 - nearly 2 hours and finally she managed to make it go away for about 45 minutes, then it came back. Couldn't explain what happened or why.
Chat #2 useless hour of my life - this one was just simply a moron
Chat # 3 very nice, decently helpful, verified I have NOT exceeded bandwidth, and also verified no bots, virus', or malware present on my network - clueless as to why this was happening, did get it to go away for 7 minutes. Finally gave me a number for Comcast Security Assurance (because of the bandwidth info i had gotten earlier).
Phone Call #4 WRITE THIS NUMBER DOWN 1-856-324-2025 - in 2 minutes of explaining - this woman fixed the problem. its literally a click of a button that ALL phone and chat techs can do to remove the bandwidth warning...
if something like this happens again I know who i am calling first, certainly not the idiots at tech support!
COMCAST PEOPLE - BE SURE TO READ THIS!!!!! and stop quoting this post... it is NOT a bot, virus, or malware!