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Quality of Apple's industry-leading tech support declines in 2011

OneMoreThing...

OneMoreThing...


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Quality of Apple's industry-leading tech support declines in 2011

According to a study published on Thursday, Apple's phone-based tech support remains the best in the industry, but complaints regarding wait times and call automation have led to a decline in customer satisfaction.
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iggibar

iggibar


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That's what happens when you have more people buying your stuff(not just mac, which have been only steadily growing), forcing rush times on the reps call time.

In the end, you still have something that the others don't: The Genius Bar. That's more helpful than any call in my opinion, unless it's a small technical problem.
 
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this is a joke..not meant for personal lambasting...I jsut saw the re-run last night and the word genius bar reminded me:

Big Bang Theory
Sheldon: I asked myself what is the most mind-numbing, pedestrian job conceivable and three answers came to mind: a toll booth employee, an Apple store genius, and what penny does. Because I don't like touch other peoples' coins and I refuse to contribute to the devaluation of the word genius, here I am.
 
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When you are selling more systems then anyone else, there will be a lot of people needing help. So it just stand to reason people will have to wait many times to get help.
This is why people need to learn to use the forums related to the products they buy.
 

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