Purchased MBA at Auction and need help!

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was1721


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I bought a used MBA 13" at an estate auction this weekend. I wasn't able to fire it up before the auction but I thought it looked like it was in great shape. Turns out it is a newer one with an SSD. The model number is A1369.

I charged it up and turned it on and it goes to a full-disk encryption boot logon page (WinMagic Secure Doc). It asks for a user name and password that I obviously don't have. I contacted the auction company and was told I'm on my own.

I've tried to by-pass and re-format, re-install the OS with no luck.

What can I do?
 
RavingMac

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was1721 said:
I bought a used MBA 13" at an estate auction this weekend. I wasn't able to fire it up before the auction but I thought it looked like it was in great shape. Turns out it is a newer one with an SSD. The model number is A1369.

I charged it up and turned it on and it goes to a full-disk encryption boot logon page (WinMagic Secure Doc). It asks for a user name and password that I obviously don't have. I contacted the auction company and was told I'm on my own.

I've tried to by-pass and re-format, re-install the OS with no luck.

What can I do?
Click to expand...

Only thing I can suggest is take it to an Apple Store along with your bill of sale.
 
chscag

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Good advice from Razormac. If it's a newer Air and it's locked with a firmware password, only Apple can unlock it. If it's a third party encryption scheme, Apple is not going to be able to help. You may have to pull the SSD and install a new one. $$$
 

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