Has something like this ever happened to anyone before?
So I go to an Apple Store in Orlando, Florida, to get a repair done on my MBP (I had a dead pixel in the center of my screen and was still within my one-year warranty). They told me it would take 5-7 days and it was fixed overnight. When I went to pick it up, the new screen was perfect. My visit, although, was sub-par; the employees were pretty rude. I thought I was being Punk'd by the way they were flipping and tossing my MacBook on their wooden tabletops like it was nothing. I am extremely OCD about all of my iDevices and was shocked at how they were treating my laptop. Anyways, this Apple Store was also the busiest one I have ever seen.
After getting to my car, I notice 3 small scuffs on the bottom case of my laptop. I don't go back in because I am already frustrated (I know, big mistake, but you had to have seen this place). I call Apple to complain and the man on the phone tells me I should definitely make a Genius appointment to get it looked at. I decide to try my luck at a different Apple Store, one in Altamonte Springs, Florida.
I drop it off after a Genius cuts me a deal (and after waiting an hour due to a backup in appointments, typical): since there is no proof that the scratches are from an Apple Store since I took my laptop home, obviously (understood, I expected this), I can either get A) a new, free hard shell Speck case for my MB, or B) a new bottom case half off. I have heard more negative than positive about hard shell cases and already like the way my MacBook looks. Plus, I always have it in its sleeve and never even let it sit on a hard surface without the sleeve or some type of cloth in between. So I take the second deal. The Genius tells me it should be fixed overnight, since they have bottom cases in stock. I leave it at the Apple Store, again (sighs). I asked if I could just take the part home and do it myself and this "isn't allowed."
I get a phone call the same day, five or six hours later, with a Genius starting off with "We have some bad news..." At this point, I'm thinking my hard drive was wiped clean. Turns out, they actually do not have any bottom cases in stock and they'll call me when everything's taken care of. So I get a call two days later that it is ready.
I go in to get my laptop and pay the $40 I owe and blah blah blah. I go off to the side to really inspect my MBP this time. I notice a tiny scratch in the brand new bottom case that I just paid for. What?? I took the plastic off myself, how does this happen?! After complaining politely to a Genius and talking and meeting with a manager, to my shock, nothing can be done. Are you kidding me? I wouldn't have paid $40 to have a brand new bottom case if I had known I would still have scratches. They're small scratches, but the fact that I take more pride in my Apple products than Apple actually does is ridiculous.
Just because Apple has the hottest item on the market doesn't mean that customer service should be negated. My face hurts from frowning.
/endrant
So I go to an Apple Store in Orlando, Florida, to get a repair done on my MBP (I had a dead pixel in the center of my screen and was still within my one-year warranty). They told me it would take 5-7 days and it was fixed overnight. When I went to pick it up, the new screen was perfect. My visit, although, was sub-par; the employees were pretty rude. I thought I was being Punk'd by the way they were flipping and tossing my MacBook on their wooden tabletops like it was nothing. I am extremely OCD about all of my iDevices and was shocked at how they were treating my laptop. Anyways, this Apple Store was also the busiest one I have ever seen.
After getting to my car, I notice 3 small scuffs on the bottom case of my laptop. I don't go back in because I am already frustrated (I know, big mistake, but you had to have seen this place). I call Apple to complain and the man on the phone tells me I should definitely make a Genius appointment to get it looked at. I decide to try my luck at a different Apple Store, one in Altamonte Springs, Florida.
I drop it off after a Genius cuts me a deal (and after waiting an hour due to a backup in appointments, typical): since there is no proof that the scratches are from an Apple Store since I took my laptop home, obviously (understood, I expected this), I can either get A) a new, free hard shell Speck case for my MB, or B) a new bottom case half off. I have heard more negative than positive about hard shell cases and already like the way my MacBook looks. Plus, I always have it in its sleeve and never even let it sit on a hard surface without the sleeve or some type of cloth in between. So I take the second deal. The Genius tells me it should be fixed overnight, since they have bottom cases in stock. I leave it at the Apple Store, again (sighs). I asked if I could just take the part home and do it myself and this "isn't allowed."
I get a phone call the same day, five or six hours later, with a Genius starting off with "We have some bad news..." At this point, I'm thinking my hard drive was wiped clean. Turns out, they actually do not have any bottom cases in stock and they'll call me when everything's taken care of. So I get a call two days later that it is ready.
I go in to get my laptop and pay the $40 I owe and blah blah blah. I go off to the side to really inspect my MBP this time. I notice a tiny scratch in the brand new bottom case that I just paid for. What?? I took the plastic off myself, how does this happen?! After complaining politely to a Genius and talking and meeting with a manager, to my shock, nothing can be done. Are you kidding me? I wouldn't have paid $40 to have a brand new bottom case if I had known I would still have scratches. They're small scratches, but the fact that I take more pride in my Apple products than Apple actually does is ridiculous.
Just because Apple has the hottest item on the market doesn't mean that customer service should be negated. My face hurts from frowning.
/endrant