- Joined
- Jan 1, 2012
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- 2
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Ok so Apple has replaced everything in my MacBook Pro (Logic Board twice) and the latest fix they replaced the RAM (for some odd reason). I have had Kernel Panics that all point to the graphics and at this point I do not feel my laptop is salvageable so I want Apple to just replace the laptop.
The last phone call I had with AppleCare the lady stated the only test I failed was memory, I believe this to be a lie but without the AST (Apple Service Toolkit) I cannot run the same MRI (Mac Resource Inspector) they initially used to test my particular issue (that is being referred to online as "The Black Screen of Death"). The first time I took it into the Apple store they ran this particular MRI and my laptop instantly failed, this proved that it was defective and Apple would repair it free even though it was out of warranty. With some further research I found that people with my same problem were 90% of the time only finding resolution when Apple finally replaced the computer so I want to get there as soon as possible and skip all these pointless steps they are running me through.
I know if I had the AST I could set it up with an OS X server and run the same test, I am almost positive that my laptop will fail this test again. When I go to the Apple store now they just decline running any tests on my laptop in front of me, they state that I am at a superior service level and Apple will not let them run tests on my machine, this just all seems like a big way to avoid getting caught in a lie because I would swear to my laptop failing this test if I could only get access to run it on my machine!
This is what I need:
AST: Apple Service Toolkit
Or
GSX login permission. I have the link to download the toolkit if I could log into GSX or get someone to do it for me.
Thank you and I hope I have not broken any forum rules with my first post, you couldn't believe what I've been going through to get my computer back in working shape!
The last phone call I had with AppleCare the lady stated the only test I failed was memory, I believe this to be a lie but without the AST (Apple Service Toolkit) I cannot run the same MRI (Mac Resource Inspector) they initially used to test my particular issue (that is being referred to online as "The Black Screen of Death"). The first time I took it into the Apple store they ran this particular MRI and my laptop instantly failed, this proved that it was defective and Apple would repair it free even though it was out of warranty. With some further research I found that people with my same problem were 90% of the time only finding resolution when Apple finally replaced the computer so I want to get there as soon as possible and skip all these pointless steps they are running me through.
I know if I had the AST I could set it up with an OS X server and run the same test, I am almost positive that my laptop will fail this test again. When I go to the Apple store now they just decline running any tests on my laptop in front of me, they state that I am at a superior service level and Apple will not let them run tests on my machine, this just all seems like a big way to avoid getting caught in a lie because I would swear to my laptop failing this test if I could only get access to run it on my machine!
This is what I need:
AST: Apple Service Toolkit
Or
GSX login permission. I have the link to download the toolkit if I could log into GSX or get someone to do it for me.
Thank you and I hope I have not broken any forum rules with my first post, you couldn't believe what I've been going through to get my computer back in working shape!